Rahim Babayev

Rahim Babayev Email and Phone Number

Customer Complaints Manager @ Kapital Bank
baku, baki, azerbaijan
Rahim Babayev's Location
Baku City, Baku Ekonomic Zone, Azerbaijan, Azerbaijan
About Rahim Babayev

A little information about my 10+ years experience in telecommunications. * Achievied the highest performance results of Contact Centers CityNet, Uninet, Ultel, KATV1, DataPlus, Global, CNC, Bakcell, Nar* Responsible of team at KATV1 Contact Center* Worked as an assistant to the chief accountant for the city of Baku in the State Statistics Committee* Social Media specialist of CityNet, Bakcell, Nar* Responsible of Social Media team of CityNet, Bakcell, Nar.* Responsible of preparing requirements of applications for Social Media channels at Azerconnect.* Quality Assurance and Quality Control specialist at CityNet.

Rahim Babayev's Current Company Details
Kapital Bank

Kapital Bank

View
Customer Complaints Manager
baku, baki, azerbaijan
Website:
kapitalbank.az
Employees:
1220
Rahim Babayev Work Experience Details
  • Kapital Bank
    Customer Complaints Manager
    Kapital Bank Oct 2024 - Present
  • Kapital Bank
    Customer Complaints Senior Specialist
    Kapital Bank Dec 2023 - Oct 2024
  • Citynet
    Quality Assurance Expert
    Citynet Sep 2023 - Dec 2023
  • Citynet
    Quality Control Specialist
    Citynet Dec 2022 - Sep 2023
    Baku, Contiguous Azerbaijan, Azerbaijan
    • Create sustainable process and standards focusing on the implementation and governance of installation standards and ongoing quality assurance function;• Analise problems, and develop and implement, corrective, action to include training;• Organization of real time monitoring with charts;• Draft quality assurance policies and procedures;• Develop, recommend and monitor corrective and preventive actions;• Define processes for major actions (upgrades, expansion, deployment and maintenance activities etc.) ensuring smooth operations;• Identify training needs to meet quality standards;• Quality of service and capacity management provided according to company targets;• Preparation of weekly and monthly performance reporting and discuss with related teams;• Maintain historical trend analyses of test results of modifying and enhancing training materials and SOPs;• Investigate customer complaints and known-conformance issues.
  • Azerconnect Llc
    Social Network Management Specialist
    Azerconnect Llc Apr 2020 - Dec 2022
  • Azerconnect Llc
    Multi-Skilled Call Center Customer Service Representative
    Azerconnect Llc Jan 2020 - Apr 2020
  • Azerconnect Llc
    Call Center Customer Service Representative
    Azerconnect Llc Mar 2018 - Jan 2020
    • To answer customers’ inquiries according to the related programs;• To make necessary registrations via corresponding programs based on customers’ inquiry;• To answer to the customer inquiries from the first apply;• To treat customers in a polite and patient manner.
  • Ag Telecom, Llc
    Customer Service Representative
    Ag Telecom, Llc Dec 2014 - Dec 2018
    Баку, Азербайджан
    Providing information about:• All public and private companies operating in Azerbaijan;• Emergency services;• Hospitals, polyclinics and pharmacies;• Higher and secondary specialized educational institutions, kindergartens, lyceums, etc .;• Boutiques, shops, beauty salons, restaurants, hotels and other facilities.
  • The State Statistical Committee Of The Republic Of Azerbaijan
    Assistant Accountant
    The State Statistical Committee Of The Republic Of Azerbaijan Dec 2011 - Sep 2012
    Баку, Азербайджан
    • Preparing financial statements;• Analyze data;• Preparing and maintaining financial reports;Soft Skills Needed for Accounting:

Rahim Babayev Education Details

Frequently Asked Questions about Rahim Babayev

What company does Rahim Babayev work for?

Rahim Babayev works for Kapital Bank

What is Rahim Babayev's role at the current company?

Rahim Babayev's current role is Customer Complaints Manager.

What schools did Rahim Babayev attend?

Rahim Babayev attended Azerbaijan State University Of Economics • Unec.

Who are Rahim Babayev's colleagues?

Rahim Babayev's colleagues are Orkhan Abubakir, Rufat Aliyev, Lala Akifzada, Amina Bayramova, Msc., Mose, Huseyn Khudaguliyev, Kamran İbrahimli, Nigar Orujova.

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