23 years in the IT industry with HP/HPE.Technical:Scope of experience spans onsite techinal support, remote support and fault analysis. Worked on midrange and high end systems ( Blade , Superdomes, server, San Storage devices). Deeper focused area being storage (San, Disk array, tape libraries).Operation/ Managment experienceExperience in the following roles:TAM ( Technical Account manager)Requirements: Ensure that customer contract deliverables and SLAs are met. Work with the onsite teams, Account management team and the customer. Manage escalations and elevations with with customer, onsite and internal Technical teams. ASM ( Account Support Manager)Manage the account team and ensure that customer satisfaction is met or exceeded. Generate new business and also maintain the current contracts and future renewals. Work with onsite team, remote teams, sales and technical resources to ensure customer satisfaction is maintained.