Responding to calls from the general public and healthcare professionals requiring urgent healthcare services. By using NHS Pathways assessing the needs of the caller and implementing necessary action raging from despatching an ambulance to making a referral to the appropriate available service using the embedded directory of service.Handling patient queries in a responsible manner, finding ideal solutions to patient’s problems and advising health benefits in regards to patient symptoms. Handling a wide range of calls in a friendly professional manner. Ability to assess the urgency of each call, gather the relevant information quickly, priorities them, make appropriate decisions and record accurately on computer systems

Dealing with stock discrepancies, recording stock data and assessing store stock profits and loss. Providing outstanding customer service on shop floor. Working on checkouts when required too, handling transactions accurately and promptly.

Responsible for maintaining the company’s financial services, ensuring cash balances are recorded and monitored and daily payments are made. Providing a professional an efficient service to customer and their problems and ensuring customers are always satisfied with the service they have received. Keeping all client information stored correctly onto the database. Emailing clients with invoices and replying to any complaints. Answering phone calls with good manner and speaking fluently and polity to customers