Strategic Leadership and Relationship Management:●As the Founder, provided strategic leadership and steered the company's overall direction and growth, setting the vision and goals for Zarinova Events.●Established and nurtured strong, enduring relationships with clients, partners, and vendors, fostering a collaborative ecosystem that ensured exceptional service delivery and client satisfaction.Innovative Vision and Trend Exploration:●Continuously drove innovation by exploring new event concepts, industry trends, and cutting-edge technologies, positioning Zarinova Events as a frontrunner in the field.●Leveraged creative vision to conceptualize and design unique event experiences, differentiating the company from competitors and delivering memorable, one-of-a-kind events.Operational Oversight and Industry Expertise:●Oversaw day-to-day operations, ensuring the seamless execution of events and maintaining high-quality standards.●Leveraged in-depth industry knowledge and expertise to identify and capitalize on emerging opportunities, ultimately contributing to the company's growth and success.

Cross-functional Collaboration:●Collaborated effectively with multiple stakeholders, including marketplace, operations, and product teams, to develop a comprehensive Go-To-Market (GTM) pricing strategy.●Facilitated regular communication and alignment meetings to ensure all teams were informed and actively involved in the pricing strategy's development and execution.Team Management and Leadership:●Managed and led a high-performing Sales and Operations team, fostering a culture of accountability and continuous improvement.●Provided guidance and support to team members, enabling them to achieve and exceed performance targets, resulting in improved operational efficiency and increased sales revenue.Business Expansion and Relationship Building:●Proactively engaged with vendors and stakeholders to identify and secure new business opportunities, expanding the company's market presence.●Cultivated strong relationships with key vendors and stakeholders, leveraging these connections to negotiate favourable terms and agreements, ultimately driving business growth.

Strategic Supply Acquisition:● As the Founder, played a pivotal role in sourcing and onboarding a substantial number of cab and auto drivers to expand the supply on the Uber platform, ensuring increased service availability and customer satisfaction.Vendor Management Expertise:● Successfully managed relationships with more than 25 vendors in Pune, overseeing their contributions to maintaining a consistent supply of drivers on the platform.● Utilized effective vendor management strategies to optimize performance, enhance operational efficiency, and ensure the reliability of the supply network.Corporate Event Coordination:● Orchestrated corporate events for Uber, showcasing the company's brand and services to potential clients and partners.● Demonstrated exceptional organizational skills and attention to detail in planning and executing events that promoted brand awareness and fostered key relationships.Senior Pune Lead for U4B (Uber for Business):● Led a pivotal project as the Senior Pune Lead for Uber for Business (U4B), focusing on securing partnerships with multinational corporations to encourage their employees to use Uber transportation services.

Executed 650+ events focused on children and corporate engagements with multiple clients● Partnered and executed Uber driver engagement event attracting 1500+ drivers along with their families in 2 days’ time● Forged a partnership with Conrad Hotels for two years to handle their new year event for children in 4-15 years age group;managed sourcing of entertainment equipment & manpower along with on-ground event management● Developed and managed partnership with Sanskruti, Pune; received repeat business from client; conducted 35+ childrenengagement events in 2 years● Planned & coordinated a team bonding event for 150+ employees of Sabha Enterprises, conducted multiple engagementactivities such as dance on a rug, shave the balloon, ball on a pipe for the client

● Gathered and analyzed data on competitors’ pricing through primary and secondary research; influenced customer pricing &customer promotion decisions pan India● Comprehended market data on driver commissions & incentives; enabled decision-making process for Ubers’ supply panIndia

Handled supply onboarding, payment support, conflict support and fraud issues for Pune, India● Received top performer award consecutively 2 times in 6 months for delivering excellence as a driver partner supportexecutive● Scored a consistent CSAT of 4.9+/5 for 6 months for solving driver partner support queries & onboarding new drivers on uberplatform; handled ~300 in person customer tickets weekly● Discovered 4 types of operational frauds conducted by drivers & riders on uber; devised & administered detailed processes tohandle the frauds & mitigate future occurrences● Trained ~100 uber drivers weekly on fraud, payments and other operational norms to improve supply quality on the platform

Acquired ~30,000 customers as ground operations manager at airports, railway stations and shopping malls○ Created demand for app download and cab booking; convinced and assisted customers to book cabs via uber; also helpedsolve on-ground customer grievances○ Orchestrated & coordinated with Pune Airport Authorities; ensured airport premises access to conduct marketing activities○ Identified easy customer pickup points at shopping malls, railway stations and airports; worked with multiple teams to enablebackend operations; coordinated post-launch changes● Acquired 2 large customers for Uber, first of its kind initiative, to provide a fixed number of cabs for 2 weeks to the customer○ Coordinated with multiple teams to enable a master account to execute multiple bookings via one customer account○ Collaborated with the customers & internal stakeholders to resolve payment and operational issues through the deal duration

Team lead and customer support executive for Flipkart sellers; managed floor support for complex issues & executive training● Youngest to get promoted to team lead position within 6 months of joining to lead a team of 12 customer support agents● Managed seller accounts for Flipkart to resolve issues such as payments, product visibility, product inventory etc.

As it was an BPO (medical process) our job was to contact customer who have medical issue and was not satisfied, we used help this customer to file compensation