• Streamlined billing process inquiries, reducing response time by 25% and elevating customer satisfaction through improved efficiency.• Developed and implemented VBA Macros to automate report creation and editing, boosting process efficiency by 30% and minimizing errors by 25%.• Monitored and managed outstanding bills, coordinating with internal and external teams to achieve a 95% payment resolution rate and ensure timely payments.• Designed and implemented detailed Excel spreadsheets for billing and receivables, enhancing accuracy and data accessibility by 30%.• Managed client accounts effectively, overseeing policy renewals, premium calculations, and updates, which contributed to a 98% client retention rate.• Facilitated the renewal of 200+ client accounts monthly, ensuring seamless transitions and continuity of services, enhancing client satisfaction.• Resolved broker inquiries and billing issues with precision, delivering accurate account information and policy details, leading to a 20% increase in broker satisfaction.• Coordinated with internal underwriting units to resolve billing discrepancies, escalating unresolved issues to management, and reducing discrepancies by 35%.

• Performed rigorous quality checks and audits, achieving a 30% reduction in data errors and enhancing overall data integrity.• Led cross-functional team initiatives, driving a 20% improvement in operational efficiency through enhanced collaboration.• Utilized advanced software tools to optimize workflows, reducing processing time by 15% and increasing overall productivity• Trained and mentored new team members, reducing training time by 30% through the development of streamlined procedures.• Generated 600 accurate statements by verifying details and uploading them to the Document Upload Tool (DUT), ensuring timely and precise documentation.• Processed 400 payouts for diverse lending products, including mortgages, lines of credit, and bridge loans, ensuring accurate and timely disbursements.

• Enhanced customer loyalty and repeat business by 20% through proactive follow-up and resolution of issues, strengthening client relationships.• Efficiently handled high volumes of inquiries and transactions, maintaining an 80% customer satisfaction rating and a 98% accuracy rate, ensuring exceptional service quality.• Executed financial needs assessments, driving a 20% increase in product adoption and fostering greater customer loyalty.

• Provided efficient technical support to over 200 end-users, resolving hardware and software issues with a 95% first-call resolution rate.• Managed a high volume of help desk tickets, consistently meeting or exceeding SLA guidelines with an average response time of less than 15 minutes.• Collaborated with cross-functional teams to troubleshoot complex problems, ensuring effective problem resolution within 24 hours.• Implemented proactive measures, resulting in a 30% reduction in recurring issues and increased user satisfaction.• Maintained accurate documentation of support activities and solutions, contributing to a comprehensive knowledge base with over 150 articles.• Delivered excellent customer service, receiving consistent positive feedback from end-users, resulting in a 98% satisfaction rating.

• Responded appropriately to customer’s request, resolved issues, maintained customer loyalty and provided professional and courteous service each time• Provided feedback and recommendations to supervisors and managers for improving the current process to increase productivity • Worked independently and in a team environment for ensuring customer received the most appropriate advice and achieving shared goals • Efficiently picked customer orders for assembly• Ensuring that the correct number and type of product is picked

• Performed troubleshooting of malfunctioning electronic circuitry and assembly by interpreting the engineering schematics and other verbal or written instructions • Demonstarted both lead and lead free soldering practices by utilizing different types of tips

• Provided technical assistance to colleagues and assisting them in different duties as reasonably requested by the Engineering Team• Conducted various functionality, compliance test including continuity tests, data collection for various systems during High power tests based on engineering schematics and layout