Rahim Jiwani Email & Phone Number

Canada

Toronto, ON, CA

Toronto, ON, CA

• Expanded responsibility to cover all client-facing operations and services across all products, overseeing a global team of 32 employees in implementations, support, and development across Canada, USA, and the.
• Drove 31% YoY revenue growth (avg 2021-2023) across Dynamics 365 products despite COVID-19 impacts
• Oversaw 107 successful ERP/CRM implementations (leading 12 of them directly)
• Fostered a culture of teamwork, learning, and action as my team grew from 4 to 32 employees over 7 years
• Named a finalist for 2024 Microsoft Global Partner of the Year for Dynamics 365 Business Central
• Implemented new internal policies and tools to drive efficiency, automation, scalability, and more objective KPIs using an agile methodology

Toronto, ON, CA

• Responsible for all client-facing services (implementations, support, and development) for SMB products
• Drove 67% YoY revenue growth (avg 2018-2020) for Microsoft Dynamics 365 products
• Oversaw 76 successful ERP/CRM implementations (leading 16 of them directly)
• Grew Dynamics 365 Business Central practice from inception in 2018 to being awarded 2021 Microsoft Global Partner of the Year for Dynamics 365 Business Central (out of 2,700+ global partners)
• Instituted internal knowledge sharing sessions to promote professional development and cross-training
• Continuously tweaked and improved our implementation process based on regular feedback from both clients and internal team members

Toronto, ON, CA

• Managed on-going CRM and ERP client relationships with key decision-makers to ensure client satisfaction and identify additional sales opportunities
• Oversaw team responsible for CRM system design and implementations
• Architected CRM/ERP solutions for clients in various industries, often with integrations to external systems
• Mentored and trained new employees, assisting their learning of ERP/CRM products, soft skills, project life cycle, and implementation methodologies

Toronto, ON, CA

• Led ERP projects through the entire life cycle in various industries, such as professional services, retail, manufacturing, agriculture, financial, and software development with high client satisfaction rate
• Led requirements gathering sessions with top-level management to identify critical business needs as well as existing inefficiencies, and design feasible technical solutions to meet and exceed these requirements
• Translated business requirements into technical design documents that effectively communicated both system design and business processes to non-technical stakeholders
• Liaised with development team to ensure custom solutions were delivered on time and met all business needs
• Created custom user guides for various processes and conducted targeted in-person and web-based training sessions for end users in various levels of the organization
• Provided post-Go-Live support remotely and in-person to ensure a smooth transition into the new system

Toronto, ON, CA

• Supported and trained existing Dynamics GP clients in Financials, Sales, Purchasing, Inventory, and Project Accounting modules
• Created effective and flexible business intelligence reports in SQL using various tools
• Developed custom tools from scratch using VBA and SQL with bi-directional integration to Dynamics GP to automate project tracking and revenue recognition
• Used SQL log files to trace existing software functionality for various processes and developed custom SQL stored procedures from scratch to mimic this functionality for Excel integrations
• Customized fields and windows in Dynamics GP using Modifier, VBA, and SQL

• Developed creative and valuable mobile applications and websites
• Researched current mobile application trends to build innovative solutions for clients
• Managed the company’s finances as well as interactions with clients

Houston, Texas, US

• Managed a product line and conducted channel inventory analysis
• Developed Excel Macros in VBA to automate processes and reports
• Created documentation for the primary database and various reports as well as documented a database backup and restore plan
• Supported other Channel Inventory Analysts and Category Business Managers with statistical reports and data analysis
• Processed daily inventory information and directed inventory using SAP
• Gained experience with SAP, Excel, Access, and SQL Server Management Studio

• Analyzed and presented product revenue and migration trends from raw data using Excel
• Piloted a customer research campaign for two products, which included interviewing customers and tracking trends based on their responses
• Coordinated the creation of two virtual brochures by writing the content, interacting with multiple vendors, troubleshooting, and distributing them through email campaigns
• Created and edited several enterprise data management collateral pieces, including sales presentations, success stories, data sheets, and white papers
• Edited and promoted the ‘Replication for Dummies’ book internally and on Sybase.com
• Trained marketing managers and peers on Microsoft Excel pivot tables

Waterloo, Ontario, CA

• Managed reporting requests on BlackBerry device activation/growth, team KPIs, marketing ROI studies, and survey and pricing analysis to support marketing teams with business decisions
• Conducted initial analytics of source data, developed summaries and reports, and controlled the dissemination of the report information to appropriate teams
• Monitored the BlackBerry Mobile Polls, retrieved participant data through SAP BW, analyzed responses, and distributed statistical reports twice a week (increased frequency by 400%)
• Created pricing reports from raw data on four US carriers; results were distributed to RIM’s COO
• Identified errors and areas of improvement in reporting procedures
• Worked extensively with SAP BW, Access, and Excel pivot tables, functions, and charts

Waterloo, Ontario, CA

• Created and modified several internal web tools (used by over 100 software engineers on a daily basis) using SQL, PHP, Perl, and HTML in order to improve efficiency by automating processes
• Completed daily project work for new internal software releases, including loading software into automated testing framework, creating declarations, and informing management
• Coordinated the testing of products on automated testing systems
• Debugged daily automated testing problems and tracked trends
• Created agendas and took minutes for meetings between team leads

• Wrote product documentation, press releases, case studies, proposals, and articles (one of which was published in the Ontario Professional Surveyor Magazine)
• Created newsletters, brochures, and other marketing material using Publisher
• Organized and coordinated office move, which included hiring moving company, taking inventory, coordinating staff, monitoring construction, and notifying clients/partners
• Trained sales staff on company’s Customer Relationship Management system (Microsoft CRM)
• Organized and attended 3-day sales and marketing strategy session with executives from UK, Middle East, India, US, and Canada

• Created database from scratch to organize and track product/maintenance revenues from clients
• Updated accounting records on daily basis and assisted with bookkeeping
• Assisted in financial planning for company projects
• Analyzed financial records to create executive reports for company board meetings
• Monitored all company finances and bank accounts

Hbba & Hbsc, Business And Computer Science

Education record