Rahim Kapadia Email & Phone Number

• Direct the strategic vision and operational leadership for the sales academy, driving growth and excellence in sales training programs.• Develop and implement cutting-edge sales training programs, increasing the effectiveness and success rate of trainees.• Establish and nurture strategic partnerships with industry leaders, enhancing the academy’s offerings and expanding its network.• Build and lead a high-performing team of trainers and sales professionals, fostering a culture of continuous learning and achievement.• Spearhead the creation of innovative, data-driven sales curricula that align with industry trends and client needs.• Maintain strong relationships with clients, ensuring the delivery of customized training solutions that meet their specific business objectives.• Streamline operational processes, resulting in increased efficiency and improved training outcomes.Key Achievements:• Launch a flagship training program that increases trainee sales performance by 30%.• Secure partnerships with top-tier companies, resulting in enhanced curriculum and expanded resources.• Receive recognition for exceptional leadership and innovation, earning the “Excellence in Sales Training” award.• Lead initiatives that improve client satisfaction rates by 25%, solidifying long-term client relationships.

• Strategic Growth Leadership: Defined and executed the strategic vision for partnerships, driving significant company growth through carefully curated alliances.• Service Ecosystem Development: Identified and nurtured relationships with key partners, leading to a substantial increase in strategic collaborations and expanding the startup’s service ecosystem.• Market Expansion: Played a pivotal role in market expansion by securing partnerships that enhanced the company’s service offerings and customer base.• Workflow and Systems Design: Designed and implemented workflows and systems to streamline partnership processes, enabling the company to scale and increase its service offerings effectively.• Cross-Functional Collaboration: Worked closely with various teams to integrate partner services, enhancing the overall value proposition.• Innovation and Adaptability: Developed innovative partnership models that allowed the startup to adapt quickly to market changes and new opportunities.• Team Development: Built and led a high-performing partnerships team, fostering a culture of innovation, collaboration, and excellence.Key Achievements:• Spearheaded the development of new partnerships that expanded the company’s service offerings and market reach.• Launched successful co-marketing campaigns with partners, significantly increasing brand visibility and customer engagement.• Recognized for strategic vision and leadership, earning accolades for driving growth through partnerships.• Led initiatives that resulted in improved partner satisfaction and long-term collaboration.

• Strategic Intervention**: Expertly step in to revitalize businesses stuck in a rut, providing swift and impactful solutions to overcome stagnation.• Strategic Planning**: Develop and implement strategic plans that drive stability and growth, ensuring sustained success.• Operational Excellence**: Identify and rectify inefficiencies, leading to significant productivity gains and cost reductions.• Problem Resolution**: Employ a methodical approach to diagnose issues, create actionable plans, and oversee their execution.• Stakeholder Engagement**: Maintain clear, effective communication with all stakeholders, fostering transparency and collaboration throughout the process.• Resource Optimization**: Maximize the potential of existing resources and uncover new opportunities to enhance business outcomes.• Team Leadership**: Lead cross-functional teams to execute turnaround strategies, instilling a culture of resilience and adaptability.Key Achievements:• Successfully revitalize multiple businesses, achieving a 50% increase in profitability.• Implement process improvements that reduce operational costs by 30%.• Earn recognition for exceptional crisis management skills, receiving the “Business Rescuer of the Year” award.• Achieve a 40% increase in client satisfaction through effective problem resolution and strategic guidance.

St. Petersburg, Florida, Us

• Help DevOps initiative integrate Agile methodologies using Scrum Framework into networking side of operations.• Virtual IP creation, certificate updates, SSL profile creation, pool creation and pool member modification.• Install, configure, and maintain network devices and appliances in support of client infrastructure.• Implement HA configurations, sync groups, clusters, Traffic separation Route domains, and traffic-groups.• Network device configurations, systems LB, integration, and troubleshooting network/load balancing problems.• Troubleshoot network problems, and coordinate with department admins to facilitate connectivity issue resolution.• Experience in the implementation, support, and management of complex LAN/WAN environments.• Provide status reports as required, participate in data calls and other operational and maintenance tasks.• Performe daily operational tasks submitted by customers through the ServiceNow ticketing system.• Write F5 iRules, enabling customization of application LB solutions through direct manipulation of app traffic.• Experience with F5 configuration CLI including both BigPipe and Traffic Management Shell (TMSH).•Prepare network/Infrastructure Visio topology diagrams, Standard Operating Procedures, and maintenance plans.

Houston, Texas, Us

• Ensure deployments of projects occur across Dev, QA, Stress, and Prod platforms in a timely and flawless manner.• Coordinate projects as a technical lead, providing design and implementation standards to application teams.• Ongoing collaboration with infrastructure and application teams to establish platform standards and best practice.• Created unattended IIS Installation builds for various applications based on discussions with staff.• Collaborate with multiple departments to create timetable for migration from IIS 6 to IIS 7.5 and IIS 8.5.• Work with other engineers to automate and leverage the latest tools and techniques for MS application deployment.• Develop and document troubleshooting and problem solving techniques to ensure high levels of availability.• Participate in projects designed to consolidate physical servers to virtual servers, and then retire older equipment.• Made recommendations, developed, maintained, and updated library of technical documentation/instruction manuals.• Develop comprehensive project plans including business requirements and definition / prioritization.Build and support load balancing related infrastructure systems using F5 BIG-IP LTM.• F5 BIG-IP LTM Load Balancers - wrote basic (host-agnostic) redirect iRules and applied to the port 80 VIPs.• Proficient with web service design, technologies and protocols including; SSL, http, DNS, LB, and Load Testing.• Migrate existing web applications including bug fixing, required upgrades and modifications to existing functionality.• Customer service oriented team player with strong verbal/written communication and excellent problem solving skills

Erie, Pa, Us

• Created automated deployments of new webserver in VMWare when memory and CPU thresholds have been met.• Assessed environment and created planning consideration documentation. Presented findings to teams outside of dept.• Assessed and provided architecture design reviews and options for existing Microsoft IIS6 and IIS7 environment.• Created Standards and best practices for the Microsoft env. based on assessments, interviews, and existing practices.• Coordinate projects as a technical lead, providing design and implementation standards to application teams.• Ongoing collaboration with infrastructure and application teams to establish platform standards and best practices.• Worked with multiple departments to assess, implement, and customize IIS 7.5 builds to meet security requirements.• Created standard build policy based on assessment and created PowerShell build script for IIS 7.5 based on policy.• Worked with multiple departments to assess, implement, and customize application deployment strategy.• Created scripts for unattended application deployments for various applications based on discussions with staff.• Collaboration with multiple departments to create timetable for migration from Windows 2003 to Windows 2008 R2.• Perform root cause analysis, find solutions, and collaborate with application teams to prevent those issues in future.• Designed, installed, and configured Windows Server AppFabric caching clusters in all web environments.• Collaborating with business, infrastructure, and application development teams to create Windows Server AppFabric Hosting Services cluster for use with WCF Workflow Service apps.

Hartford, Connecticut, Us

• Responsible for all IIS services within organization, acted as liaison to Dev. Teams to effectively deploy app builds.• Work closely with development, QA and infrastructure teams in making day-to-day and future capacity design calls• Ensure deployments of projects occur across Dev, QA, Stress, and Prod. platforms in a timely and flawless manner.• Assessed environment and created planning consideration documentation based on findings. • Assessed and provide architecture and design migration options for Aetna’s Microsoft IIS 6.0 environment.• Worked with multiple departments to assess, implement, and customize IIS 7.5 installs to meet business req’s.• Updated Staff on new Administration, Health Diagnostic, and troubleshooting features of Microsoft IIS 7.5.• Created unattended IIS Installation builds for various applications based on discussions with staff.• Collaborate with multiple departments to create timetable for migration from IIS 6 to IIS 7.5.• Work with other engineers to automate and leverage the latest tools and techniques for MS application deployment.• Responsible for building, configuring and maintaining IIS web servers in a Windows Server '00, ’03, and '08 env.• Provide 3rd level support for all production web infrastructure components by participating in Incident Escalation. • Maintain existing infrastructure for all web environments to provide maximum service and product availability.• Develop and document troubleshooting and problem solving techniques to ensure high levels of availability.• Develop new and refine existing policies and procedures relating to Aetna’s web environment for Microsoft IIS.• Design, deploy, manage, maintain and monitor physical and virtual server farms within Aetna’s web environment.• Participate in projects designed to consolidate physical servers to virtual servers, and then retire older equipment.

Deerfield, Illinois, Us

Supporting AD infrastrucutre, Migrating to AD 2008 R2. Migrated PKI Infrastructure to Windows 2008 SP2.

Jacksonville, Fl, Us

• Plan and execute large deployments of new systems, upgrades, and maintenance. • Support large server env. (7,500+ Servers) across 3 Data Centers in Chicago, Jacksonville, and Little Rock.• Deploy, support, and troubleshoot infrastructure running two-tier and n-tier applications on Microsoft platforms using IIS, SQL Server, .NET, and a multitude of home grown applications.• Maintain Clusters SQL 2K and SQL 2K3 Database servers configured as Active/Active and 3+1 Configurations.• Perform Root Cause analyses to determine solutions to remediate recurring problems.• Troubleshooting problems related to hardware, operating system, middleware, and application layers.• Find ways to automate recurring tasks. Processes used have been SMS, Batch Files, Windows TaskMan Etc.• Work with internal and customer web development, Database, Network, e-mail, backup, and application development teams to refine software and maintenance procedures and to resolve issues.

Hartford, Connecticut, Us

Consultant - Senior Level Microsoft Server Architect - Assess and provide architecture and design options for a large Microsoft IIS environment. Experience in large-scale Microsoft Server environments. Experience with server automation and management tools. Server automation tool research and pilot, and environment migration planning.

• Established, monitored, and enforced business processes to maximize use of existing technology.• Researched, recommended and implemented new systems and/or business processes to continually enhance access to information and improve business efficiency.• Structured, lead, trained and developed staff for maximum effectiveness though use and creation of documentation.• Budgeted for technology acquisitions and ongoing support and set IT standards adequately to ensure support.• Worked with Senior Management to develop IT strategy and with Operating Management to implement projects.• Worked with Senior Management to communicate overall technology capacity related to business priorities.• Proactively mentored staff to promote consistent career mgmt, performance measurement and skill dev. of staff.• Interfaced with appropriate levels of operating management to achieve IT department objectives and align IT strategy.

• Identified and implement processes that provide cost-effective and efficient operation of IT envi• Analyzed and reworked existing business processes as they were impacted by decisions made.• Dev. and Managed computer training program for staff by identifying and utilizing company’s knowledge resources.• Developed and maintained technology plans for upgrading resources and purchased and integrated new technology.• Integrated databases to generate comprehensive reports detailing pertinent information needed by Senior Mgmt.• Created a customer service driven environment to support users by responding timely with accurate information.ronment.• Performed system req’s analysis and procured and managed consultants for projects set to meet business objectives.• Provided operational reviews of PC's, Networks, and System Operations and recruited and evaluated IT staff and contractors that were to best perform the duties required.

Worked with development and Database teams to refine software and maintenance procedures and to resolve issues.Analyze problems that occur, determining root cause, and initiate corrective actions.Implemented and maintained Windows 2000/2003 based servers including domain and application servers.Performed maintenance on servers, domains, and databases.Database servers and configured Active/Active clustering.Configured active/active clustering on Windows 2000 Advanced server, Windows Server 2003 Enterprise, and SQL 2000.Configured multi-path I/O From Storage unit to Clustered Database Servers.Implemented WSUS for Patch maintenance and deployment.Made recommendations, Developed, maintained, and updated library of technical documentation/instruction manuals.Developed comprehensive project plans including business requirements and definition / prioritization.Created best practices, training, maintenance, backup, and recovery documentation for all teams

• Managed, routed, and distributed trouble tickets based on locale, severity and knowledge of situation.• Managed projects that included deployment of new software, service packs, virus-protection, etc.• Supported and implemented network schema into newly acquired companies.• Designed and implemented LAN (TCP/IP, IPX/SPX), RJ45 topology/cabling Dial-up/ISDN/DSL/Cable/Wireless. • Support and setup of IP schemes with the integration of domains within company.• Complete on-site/in-site repairs and upgrades for new PC’s and server and workstation hardware – troubleshooting.• Advance knowledge and implementation of fault tolerance RAID and multi-path I/O From Storage unit to Cluster. • Setup and configured network routers, gateways, switches, and servers.• Microsoft Windows 4.0/2000 Server, Novell Netware 5.x (NDS) – configuration and support

Bachelor Of Science In Information Technology - Magna Cum Laude, Information Technology

Associate Of Science In Computer Networking Technology - 3.8 Gpa, Computer Networking Technology

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program