Rahim Raghavji Email & Phone Number

Edmonton, Alberta, Canada

Desktop Support * Leveraged support systems, remote control tools, and technical/functional knowledge to efficiently troubleshoot and resolve customer issues. * Performed initial troubleshooting and configuration of printers, office equipment, and escalated complex issues to third-party service providers. * Installed, configured, and supported corporate standard operating systems, applications, wireless devices, and desktop/laptop equipment.Purchasing * Maintained accurate and detailed hardware/fee equipment lists through monthly submissions and annual audits. * Reviewed and reconciled monthly departmental statements and IT invoices. * Managed off-lease equipment lifecycle, including secure data wiping, reporting, return, and replacement processes.

Leadership Role:Associate Director - Operations (2023)Team Lead (2000, 2002, 2004, 2006, 2008, 2010, 2011, 2014, 2021, 2022) Associate Director – Youth (2016)* Assisted with COVID-19 relief efforts by sanitizing furniture and equipment, prepping community halls and maintaining health standards* Ensured that over 500 volunteer records were kept up-to-date and that personal information was kept confidential* Coached, instructed and supervised over 400 youths through collaborative efforts with like-minded and creative team members* Provided compassionate care for disabled and senior citizens in any way necessary to facilitate independence and well-being* Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment* Ran initiatives throughout the City of Edmonton such as the annual Canada day breakfast at the Legislature grounds, Capital City Cleanup, amongst others

Edmonton, Alberta, Canada

* Worked with 4 executives to define manpower, equipment and resource needs for Covid reopening projects for 4 community centres, keeping open lines of communication with specialists and contractors to meet tight project milestones on time* Led over 50 project team meetings, communicated deadline updates, outlined action items, provided recommendations and offered targeted solutions

Edmonton, Alberta, Canada

* Guided over 50 property safety inspections and oversaw remedial action to identified potential hazards* Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences

Edmonton, Alberta, Canada

Leadership Role:Joy Ambassador (2 years)Safety Co-Chair (1 year)* Assisted an average of 30 clients per day finding or selecting items, and providing recommendations which has helped contribute to a forecasted $3MM in additional revenue* Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases* Achieved an average of 150% of employee moral boast when taking over the employee engagement program * Stocked, replenished, and organized inventory with accuracy and efficiency, completing task 10% faster than average associates* Coached staff to understand and implement best practices for new POS system* Assisted team members when necessary in handling cash registers, organizing backroom, labeling products, unloading merchandise, and clean up* Implemented weekly mental awareness program for 50 associates * Received 95% in positive feedback from customers, receiving company bonus of appreciation

Edmonton, Alberta, Canada

* Supervised and mentored 5 employees, which led to successfully recruiting over 800 poll workers in 36 days.* Introduced strategic recruiting processes, which resulted in 20% less administration between all stakeholders.* Created and presented analysis reports to key executives to insure 100% daily goals were met.* Handled all recruitment escalations within a 24-hour window.

Edmonton, Canada Area

* Promoted from Service Agent to Recruitment Coordinator within the first 2 weeks of employment.* Served as a liaison for finance, IT and human resource departments.* Led and managed on-boarding process to successfully integrate 600 employees in 2 weeks* Assisted and advised voters on proper steps and procedures.* Collaborated with seven service delivery team members to ensure verification of 50,000 polling boxes and successfully accurately completed and verified 202 election reports

Edmonton, Canada Area

* Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.* Worked with general public to understand needs and provide information on employment insurance benefits.

Edmonton

* Responsible for all areas of logistics and procurement as well as canvassing local businesses to showcase the efforts of AKFC.

Edmonton, Alberta, Canada

* Liaise with the senior Executive Team to understand their IT needs and vision; Work with our IT team on viable solutions; Initiate, successfully implement, train necessary stakeholders and support solutions going forward. * Supervised our networking team to successfully cutover 70 sites affecting over 500 users’; Developed a custom mobile app to capture the site networks architecture, which in turn helped proactively manage supply requirements, thus speeding up process, and delivering the project ahead of schedule and under budget.* Lead the effort to create and execute a process to register 600+ security tokens in 2 years; Developed a customer friendly portal for users to register their security tokens; Ensure that security token was registered within 1 business day.* Effectively led a team of 5 IT experts, in converting 230 work stations, from Windows XP to Windows 7, in less than 2 months.* Analyzed various MDM solutions, worked on detailed analysis of each platform, and provided executive summaries which aided in creating a pathway forward.

Edmonton, Alberta, Canada

* Successfully completed a hardware upgrade project to 140 stores during our multi-million ERP and POS conversion. * Served as key player during all 40 store transitions from doing the site visit to making sure the hardware and services are in place before the store goes live.* Created, actioned, and delivered strategies on returning an average of 4000 off-lease computer assets valued at $500,000 on yearly basis.* Orchestrated a new leasing program which will decrease 80% of our current assets which we will have to review in the future, savings of $100,000.* Managed the purchase of over $500,000 computer hardware yearly.* Developed and maintained a new IS charge-back fee process for our stores and head office, so that $1,000,000 a year is recovered back to IS.

Sherwood Park, Alberta, Canada

* Resolved IT-related and application issues for 2000+ users* Generated support documentation that empowered and enabled 1000 user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.* Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.* Collaborated on all stages of mobile, hardware and software lifecycle, from requirement gathering to production releases. * Redesigned the IS seating area for 25 users, which resulted in a very positive feedback from the affected employees.

Salesforce Administrator Program, Information Technology

Throughout the Elevate program I completed the Salesforce program. This form of professional development has allowed me to have.

Computer Engineering Technology/Technician

Education record

Education record