Senior Information Technology Specialist
Current- Responsible to maintain, troubleshoot, and optimize the organization's IT infrastructure, including networks, servers, and software systems.
- Resolving technical issues promptly, providing technical support to end-users, and implementing security measures to protect against cyber threats.
- Resolved IT tickets in timely manner with at least 85% TTO & TTR, achieved 98.83% TTO & 98.58% TTR in FY23.
- Staff Onboarding: briefing new staff include onboarding, security training, policy review, troubleshooting guidance, technology training, and ongoing support to ensure a smooth transition and effective utilization of.
- Disaster Recovery: Provide regular updates, reports, and presentations to senior management and stakeholders on thestatus of the IT disaster recovery program, including key metrics, performance indicators, and areas.
- Member of APAC-SME Team, this group is to provide initial support and guidance to all field IT members within the APAC regions, ensuring efficient troubleshooting and effective teamwork for seamless execution of.