Rahma Sallam
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Rahma Sallam Email & Phone Number

Service Delivery Manager at Atea Sverige
Location: Sweden 4 work roles 5 schools
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Current company
Atea Sverige
Role
Service Delivery Manager
Location
Sweden
Company size
2393 employees

Who is Rahma Sallam? Overview

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Quick answer

Rahma Sallam is listed as Service Delivery Manager at Atea Sverige, a with 2393 employees, based in Sweden. AeroLeads shows a matched LinkedIn profile for Rahma Sallam.

Rahma Sallam previously worked as Customer Support Network Engineer at Atea Sverige Ab and Network Consultant at Atea Sverige Ab. Rahma Sallam holds Itilv4 Foundation from Axelos.

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Atea Sverige

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Profile bio

About Rahma Sallam

As a skilled Network Engineer with a strong foundation in ITIL, I bring a focused approach to customer technical support and customer success. My expertise lies in conducting remote technical troubleshooting and delivering proactive support services that anticipate and meet client needs. With a talent for distilling insights from complex data, I build structured solutions that not only solve problems but add tangible value for both customers and the organization.Particularly motivated by roles that bridge the gap between business requirements and technical delivery, leveraging my technical expertise to enhance operational efficiency in ITIL-based environments. My goal is to advance into a role where I can use my technical background to align IT services with strategic business goals, driving meaningful improvements in service quality and customer satisfaction.Thrives in collaborative, professional environments and value the opportunity to work within diverse teams that draw on a wide range of cultural perspectives and experiences.

Current workplace

Rahma Sallam's current company

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Atea Sverige
Atea Sverige
Service Delivery Manager
Sweden
Website
atea.se
Employees
2393
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4 roles

Rahma Sallam work experience

A career timeline built from the work history available for this profile.

Customer Support Network Engineer

Current
Atea Sverige Ab

Stockholm County, Sweden

Delivering expert technical troubleshooting and proactive solutions to customers across both public and private sectors in Sweden, ensuring a seamless and value-driven support experience.Tasks:- Perform detailed log analysis to quickly troubleshoot and resolve issues.- Communicate clearly with customers, meeting SLAs and ensuring complete issue resolution.- Manage vendor support cases as needed, driving efficient case resolution.- Collaborate with the customer success team to enhance support using data insights for added value.Achievements:- Sole engineer on the team to collaborate with management on designing proactive support services and delivery strategies.- Developed tailored proactive support solutions to meet specific customer needs and business goals.- Coached colleagues on best practices for delivering targeted support to key customers, boosting team performance.- Documented and trained customers on engaging effectively with partners and vendors in technical support, setting clear expectations for successful outcomes.

Jul 2018 - Present

Network Consultant

Atea Sverige Ab

Stockholm, Sweden

Started my IT career at Atea as a Network Consultant, where I:- Performed onsite network troubleshooting and site surveys for customers from both the public and private sector.- Provided daily operational support within Atea’s managed services team to ensure reliable network performance for customers.- Designed and implemented simple network solutions such as Cisco Meraki.

Jun 2017 - Jun 2018

Information Technology Trainee

Lexicon It-Proffs

Stockholm, Sweden

- Completed comprehensive training designed to prepare engineers for IT service desk roles, with a focus on key technical support areas including Office 365, PowerShell, Hyper-V, Azure, and Active Directory.- This program equipped me with practical skills to effectively support and manage core IT infrastructure and services.- The most interesting part of the training was ITIL and project management . It sparked in me the interest in ITIL, value-driven service delivery, and structured IT frameworks.

Jan 2017 - Jun 2017
Team & coworkers

Colleagues at Atea Sverige

Other employees you can reach at atea.se. View company contacts for 2393 employees →

JS Joakim Sperens Joakim Sperens Colleague at Atea SverigeGrums, Värmland County, Sweden View → NE Niklas Elfstrand Niklas Elfstrand Colleague at Atea SverigeNorrbotten County, Sweden View → CE Christine Ek Christine Ek Colleague at Atea SverigeGothenburg, Västra Götaland County, Sweden View → TL Thomas Lekander Thomas Lekander Colleague at Atea SverigeGreater Stockholm Metropolitan Area, Sweden View → JJ Jörn Jensen Jörn Jensen Colleague at Atea SverigeGreater Västerås Metropolitan Area, Sweden View → MP Michael Palmquist Michael Palmquist Colleague at Atea SverigeSweden View → HA Hanane Azayi Hanane Azayi Colleague at Atea SverigeFez Prefecture, Fès-Meknès, Morocco View → AS Avraz Salim Avraz Salim Colleague at Atea SverigeSweden View → AB Arianit Bunjaku Arianit Bunjaku Colleague at Atea SverigeVäxjö, Kronoberg County, Sweden View → 梁 梁成文 梁成文 Colleague at Atea SverigeKunming, Yunnan, China View →
5 education records

Rahma Sallam education

Itilv4 Foundation

Axelos

I completed the ITILv4 Foundation course, which provided in-depth insights into service management, the service value system, ITIL.

Diploma, Ccnp

Logic Academy

Course focused on Cisco's core network solutions within LAN, WAN, Wireless, network architecture and automation.

Diploma, Ccna

Logic Academy

An introductory course to network engineering focusing on Cisco products configuration and troubleshooting.

Bachelor'S Degree, Computer And Automatic Control Engineering

Tanta University

Activities and Societies: IEEE soft skills development for studentsAcademic Courses studied at Faculty of Engineering, Tanta University.

Diploma, C#

New Horizon

Object oriented programing with C# .

FAQ

Frequently asked questions about Rahma Sallam

Quick answers generated from the profile data available on this page.

What company does Rahma Sallam work for?

Rahma Sallam works for Atea Sverige.

What is Rahma Sallam's role at Atea Sverige?

Rahma Sallam is listed as Service Delivery Manager at Atea Sverige.

Where is Rahma Sallam based?

Rahma Sallam is based in Sweden while working with Atea Sverige.

What companies has Rahma Sallam worked for?

Rahma Sallam has worked for Atea Sverige, Atea Sverige Ab, and Lexicon It-Proffs.

Who are Rahma Sallam's colleagues at Atea Sverige?

Rahma Sallam's colleagues at Atea Sverige include Joakim Sperens, Niklas Elfstrand, Christine Ek, Thomas Lekander, and Jörn Jensen.

How can I contact Rahma Sallam?

You can use AeroLeads to view verified contact signals for Rahma Sallam at Atea Sverige, including work email, phone, and LinkedIn data when available.

What schools did Rahma Sallam attend?

Rahma Sallam holds Itilv4 Foundation from Axelos.

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