Who is Rahmad Hidayat? Overview
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Quick answer
Rahmad Hidayat is listed as Data Analyst and Service Assurance at NTT Ltd., based in West Java, Indonesia. AeroLeads shows a matched LinkedIn profile for Rahmad Hidayat.
Rahmad Hidayat previously worked as Shift Leader of Service Desk Engineer at Ntt Ltd. and Service Desk Engineer at Ntt Ltd.. Rahmad Hidayat holds Bachelor'S Applied Of Engineering, Electrical Engineering Technologies/Technicians, 3.55 Of 4.00 from Politeknik Negeri Jakarta.
Company email context
Email format at NTT Ltd.
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NTT Ltd.
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Profile bio
About Rahmad Hidayat
I have had experience in IT for approximately 3 years and have worked in the data analyst field since 2022. I closely work with data, analyze trends, and explore insights. I am also familiar with the intersection of technology business and can align data initiatives with organizational goals. As well as thrive in a fast-paced environment and under pressure.
Listed skills include Networking, Telecommunications, Microsoft Office, Internet Protocol Suite, and 12 others.
Current workplace
Rahmad Hidayat's current company
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5 roles
Rahmad Hidayat work experience
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Data Analyst And Service Assurance
Current• Monitored and analyzed service performance metrics to ensure optimal functionality and reliability.• Utilized advanced analytical tools to interpret complex data sets, providing actionable insights for continuous improvement.• Collaborated with cross-functional teams to identify and resolve service issues, ensuring adherence to SLA commitments.• Developed and implemented strategies to enhance service delivery and efficiency.• Generated detailed reports and dashboards using Power BI to track service performance and highlight areas for improvement.
Jul 2022 - Present
Shift Leader Of Service Desk Engineer
• Spearheaded daily operations management to ensure seamless Data Center Service Desk functionality.• Led a proficient service desk team to consistently meet and exceed Service Level Agreements (SLA).• Orchestrated coordination with cross-functional teams for comprehensive customer audit engagements.• Collaborated effectively with internal (DC Operations, Engineering, Security, Projects, Sales) and external (Global Teams, Third-Party Vendors) stakeholders to drive operational excellence.
Oct 2021 - Jun 2022
Service Desk Engineer
• Proactively monitored network services to ensure seamless functionality and performance.• Efficiently addressed and resolved customer issues via phone and email, ensuring a high level of satisfaction.• Collaborated with carriers and cross-functional teams to troubleshoot and solve complex network challenges.• Adhered to and strived to exceed SLA commitments to deliver exceptional service to customers.• Engaged with both internal and external stakeholders to facilitate coordinated and timely solutions.
Dec 2018 - Sep 2021
Interns At Electronics And Telecommunication Research Centers
- Engineered a microstrip antenna array tailored for X-Band frequencies utilizing CST Studio Suite for design precision.- Executed fabrication and performance evaluation of the antenna array, employing Copper as the foundational material for enhanced conductivity.- Conducted optimization processes to refine antenna performance, ensuring superior functionality.- Performed rigorous simulation testing to validate antenna capabilities and ensure compliance with design specifications.
Aug 2017 - Nov 2017
1 education record
Rahmad Hidayat education
FAQ
Frequently asked questions about Rahmad Hidayat
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What company does Rahmad Hidayat work for?
Rahmad Hidayat works for NTT Ltd..
What is Rahmad Hidayat's role at NTT Ltd.?
Rahmad Hidayat is listed as Data Analyst and Service Assurance at NTT Ltd..
Where is Rahmad Hidayat based?
Rahmad Hidayat is based in West Java, Indonesia while working with NTT Ltd..
What companies has Rahmad Hidayat worked for?
Rahmad Hidayat has worked for Ntt Ltd. and Indonesian Institute Of Sciences (Lipi).
How can I contact Rahmad Hidayat?
You can use AeroLeads to view verified contact signals for Rahmad Hidayat at NTT Ltd., including work email, phone, and LinkedIn data when available.
What schools did Rahmad Hidayat attend?
Rahmad Hidayat holds Bachelor'S Applied Of Engineering, Electrical Engineering Technologies/Technicians, 3.55 Of 4.00 from Politeknik Negeri Jakarta.
What skills is Rahmad Hidayat known for?
Rahmad Hidayat is listed with skills including Networking, Telecommunications, Microsoft Office, Internet Protocol Suite, Problem Solving, Complaint Management, Routing Protocols, and Osi Model.
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