• Monitored and analyzed service performance metrics to ensure optimal functionality and reliability.• Utilized advanced analytical tools to interpret complex data sets, providing actionable insights for continuous improvement.• Collaborated with cross-functional teams to identify and resolve service issues, ensuring adherence to SLA commitments.• Developed and implemented strategies to enhance service delivery and efficiency.• Generated detailed reports and dashboards using Power BI to track service performance and highlight areas for improvement.

• Spearheaded daily operations management to ensure seamless Data Center Service Desk functionality.• Led a proficient service desk team to consistently meet and exceed Service Level Agreements (SLA).• Orchestrated coordination with cross-functional teams for comprehensive customer audit engagements.• Collaborated effectively with internal (DC Operations, Engineering, Security, Projects, Sales) and external (Global Teams, Third-Party Vendors) stakeholders to drive operational excellence.

• Proactively monitored network services to ensure seamless functionality and performance.• Efficiently addressed and resolved customer issues via phone and email, ensuring a high level of satisfaction.• Collaborated with carriers and cross-functional teams to troubleshoot and solve complex network challenges.• Adhered to and strived to exceed SLA commitments to deliver exceptional service to customers.• Engaged with both internal and external stakeholders to facilitate coordinated and timely solutions.

- Engineered a microstrip antenna array tailored for X-Band frequencies utilizing CST Studio Suite for design precision.- Executed fabrication and performance evaluation of the antenna array, employing Copper as the foundational material for enhanced conductivity.- Conducted optimization processes to refine antenna performance, ensuring superior functionality.- Performed rigorous simulation testing to validate antenna capabilities and ensure compliance with design specifications.