Rahman Arshad Email & Phone Number

London, United Kingdom

Wembley

Category A hotel with 232 rooms 62 Members of StaffHotel Turnover £5 million with a split of £750000 from the BarCafé.Inspiring staff to give exceptional customer service to all guests. Developing 3 Assistant Hotel ManagersManage complaints and resolve issues in line with hotel procedure to the guest's satisfaction. Working alongside the Assistant Hotel Managers to improve all areas of the business and driving KPIs, including; NPS Scores, Room cleanliness, Laundry, F&B sales, Operational costs. Recruiting, training and supporting staff throughout their time at the company ultimately looking to help them progress into supervisory or management roles. Managing staff retention and Labour turnover.Managing absences and staff performances in line with legal and company regulations. Managing financials and overseeing daily and weekly accounting procedures in both Reception and F&B, in line with legal and hotel procedures.Ensuring that stock is controlled and being used for proper means and taking action when it is not.Ensuring that all health and safety policies and procedures are being carried out.Managing laundry costs ensuring that the hotel is not overspending.Managing the Hotel Monthly budgetMaximising F&B sales and exceeding targets set.Ensuring that all legal H&S policies and procedures are adhered to on a daily, monthly, quarterly and yearly basis.During this role I oversaw a one million pound refit of the hotel which involved an upgrading of all of the bathrooms, repainting of the walls and the complete redesign of the Reception and the BarCafé all whilst operating the hotel. In June, Travelodge brought all of their contract cleaners in house, this was managed by the managers in their individual hotels. The TUPE process lasted 2 month and 30 employees were TUPE'ed over successfully at London Docklands

120 Room Hotel 31 Members of Staff Responsible for setting up and opening the hotel, recruiting and training a new team of 31. Achievements in role;Hotel manager of the year 2014.Hotel ranked 25 out of 550 in the company on End of Year. Number 1 ranked new opening 2012.Successfully developed 1 Assistant Manager to a Hotel Manager, 2 team members to Assistant Hotel Managers. Consistently high audit scores including 100% cash, 100% F&B and 97% H&S.

60 Room HotelAchievements in role;Successfully managed the transition of the hotel being taken from a Comfort Inn to Travelodge which included Ensuring the current Comfort Inn team were comfortable with the takeover.Managing and training the team to become in line with Travelodge procedures. Ensuring the customers were not affected by the change.