Rahman Maslan Email & Phone Number

Johor, Malaysia

Johore, Malaysia

Leadership and People Management- Reporting to Store Manager- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.- Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.- Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.- Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.Working with Others- Establish supportive and productive relationships with all team members, focusing on personal and professional development.- Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.Guest Experience- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.- Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.Operations- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.- Open and close the store in accordance with the opening and closing checklists.- Understand and adhere to people safety policies and procedures to maintain a safe work environment.- Perform work in accordance with applicable policies, procedures, and laws or regulations.

Johore, Malaysia

- Reporting to Director of Commercial- Running the outlets based on objective set and target to achieve- Manage total of 5 restaurant/ kiosk and running operation based on F&B CORECompetencies- Maintain the food quality, food service and food expectation based on standard recipe- Maintain and improve operation in the restaurant and share information with all MC’s forany promotion, activity and general info- Focus on outlet budget and planning to achieve the monthly budget- Focus on outlet performance based on KPI target- To prepare and discuss on the promotion item for monthly promotion- Prepare all paperwork, tracking, and anything related with department and Human ResourceDepartment- To prepare and justify weekly and monthly stock count assist by leaders- Coordinate and communicate with other department for internal event arrangement,meeting package arrangement and others

Johor, Malaysia

RESPONSIBILITIES:* Reporting to Assistant Operation Manager & Operation Manager* Running the outlet based on objective set and target to achieve * Manage the outlet and running operation based on F&B CORE Competencies* Maintain the food quality, food service and food expectation based on standard recipe and food portioning* Maintain all stocks and product in the outlet and also checking on the expiry date* Focus on outlet budget and planning to achieve the monthly budget based on target and objective by management* Focus on outlet performance based on KPI target that is Food Expectation, Food service and Food Quality* To prepare and discuss on the promotion item for monthly promotion with Chef * Prepare all paperwork, tracking, and anything related with department and Human Resource Department * To prepare and justify weekly and monthly stock count assist by team lead* To share information with all MC’s for any promotion, activity and general info* To minimize void, refund and cancel transaction for all cashier* To ensure food deliver to the guest within time provided and good presentation* Work closely with Team Lead to ensure all operation, food, changes run smoothly* To ensure deliver good service to the guest and memorable experience to them during their time in the outlet * Fast action in doing changes and decision makingEXPERIENCES GAINED:* Cashiering system especially Payment Card Industry (PCI), Refund, Void and etc* Handling guest feedback on the food quality, food expectation and food service. Handling guest request especially related food such as vegetarian food.* Running restaurant and overall operation and also to maintain item during busy or peak hours * Manpower planning to ensure outlet is operating as normal* Communication skill in handling complain and feedback from the guest. Take note on the suggestion and highlighted to management for further action.* Fast action in decision making to ensure operation run smoothly

Johor, Malaysia

RESPONSIBILITIES:* Reporting to Assistant Operation Manager & Operation Manager* Running the outlet based on objective set and target to achieve * Manage the outlet and running operation based on F&B CORE Competencies* Maintain the food quality, food service and food expectation based on standard recipe and food portioning* Maintain all stocks and product in the outlet and also checking on the expiry date* Focus on outlet budget and planning to achieve the monthly budget based on target and objective by management* Focus on outlet performance based on KPI target that is Food Expectation, Food service and Food Quality* To prepare and discuss on the promotion item for monthly promotion with Chef * Prepare all paperwork, tracking, and anything related with department and Human Resource Department * To prepare and justify weekly and monthly stock count assist by team lead* To share information with all MC’s for any promotion, activity and general info* To minimize void, refund and cancel transaction for all cashier* To ensure food deliver to the guest within time provided and good presentation* Work closely with Team Lead to ensure all operation, food, changes run smoothly* To ensure deliver good service to the guest and memorable experience to them during their time in the outlet * Fast action in doing changes and decision makingEXPERIENCES GAINED:* Cashiering system especially Payment Card Industry (PCI), Refund, Void and etc* Handling guest feedback on the food quality, food expectation and food service. Handling guest request especially related food such as vegetarian food.* Running restaurant and overall operation and also to maintain item during busy or peak hours * Manpower planning to ensure outlet is operating as normal* Communication skill in handling complain and feedback from the guest. Take note on the suggestion and highlighted to management for further action.* Fast action in decision making to ensure operation run smoothly

Johor Malaysia

RESPONSIBILITIES* Reporting to Restaurant Manager and update on daily basis operation * Monitor and running operation in the outlet* Maintain the food quality, food service and food expectation based on standard recipe* Justify the weekly and monthly stock count* Work closely and communicate with kitchen supervisor for any changes and improvement needed* Focus and maintain on service at dining area for guest satisfaction* Planning for Food & Beverage department outingEXPERIENCES GAINED:* Handling guest feedback on the food quality, food expectation and food service. Handling guest request especially related food such as vegetarian food.* Running restaurant and overall operation

Johore

EXPERIENCES GAINED:• Experience in planning/conceptual in events for family and kids based on theme park environment. Recent sales experience to healthcare providers including hospitals and diagnostic imaging centers at executive level. (senior administration, board, committees, department heads and physicians,etc.)• Experience in event management, skilled in use of internet, software applications including PowerPoint, Word. Knowledge in event management, dealing with suppliers and good in work as a group.RESPONSIBILITIES:• Responsibility for all events in Park/updates, to ensure all departments aware and alert on event in Park including coordination and execution. • Work closely with all operation departments; utilize relationships to ensure smooth coordination.• To assist Public Relation, Sales team & Strategic, Promotion and Partnership department for internal arrangements for corporate group, media event and Partners event held in Park.• To monitor/ control budget and expenses for festive event based on estimated budget given by management. • Report direct to Events & Entertainment Manager• Assist Events & Entertainment Manager in planning and confirmation all activities/ performers and etc• To meet expectation and objective from Sales & Marketing department for every event held in Park.

Johor, Malaysia

RESPONSIBILITIES:• Responsibility for all events in Park/updates, to ensure all departments aware and alert on event in Park including coordination and execution.• Work closely with all operation departments; utilize relationships to ensure smooth coordination.• To assist Public Relation, Sales team & Strategic, Promotion and Partnership department for internal arrangements for corporate group, media event and Partners event held in Park.OthersPre-Opening Team for LEGOLAND Malaysia

Kuala Lumpur, Malaysia

RESPONSIBILITIES:• Responsibility for all arrangement for any event.• Work closely with all supplier to ensure follow timeline and schedule• To assist on practice area, transportation, food arrangement and other for any event• To prepare proposal and slide for presentation based on event• To run the event on event day and preparation before, during and after the event include installation and dismantling• Dealing with contractor/ supplier and Artist• Crew and production team for cultural event, sport games and other international event.EXPERIENCES GAINED:• Learn and know how to do proper paper work and proposal for international event include presentation for government sector• Experience in Cultural Show like Colours of 1Malaysia, Sambutan Hari Wilayah 2012, SUKMA Melaka and other international event.• Experience in dealing and manage artist and government sector

Johor, Malaysia

RESPONSIBILITIES:• Report direct to Perishable Manager/Asst. Manager• Responsibility for all paper works in departments include monthly report, loss report and etc.• Monitor and maintain selling floor include freshness, quality and hign volume• To check and monitor ordering from merchandiser/HQ• To prepare and do ordering for department• To meet and achieve monthly budget based on total monthly sales• Dealing with Supplier for all ordering items

Bachelor'S Degree, Arts Management, Liberal Arts Department, Cgpa: 3.32/4.00

Activities and Societies: SOCIETIES - Coir Coordinator UNIMAS, 2006/2007 - Faculty President,2007 - EXCO Protocol, Student Representative.

Sijil Tinggi Pelajaran Malaysia, Sastera, 3B, 2C.. Cgpa: 2.67

Activities and Societies: SOCIETIES 2004 - 2005 - President Malaysian Red Crescent Society - President Rumah Jebat - Deputy secretary.

Spm, Literature, Bm(2A),Math(3B),P. Islam(4B),Sej(5C),Art(6C),A.Math/Physic(7D),Lkj/Chemistry(8E)

Activities and Societies: SOCIETIES - President Malaysian Red Crescent Society - Vice President "Persatuan Silat Gayong" - Vice President.

Pmr, Literature, 1 (A), 3 (B), 3 (C), 1 (D)