Rahman Rasheed Email & Phone Number

In this role, one of my key tasks is to diagnose and troubleshoot product defects in real time while updating Excel sheets accordingly.By utilizing my leadership skills, I coach and mentor two production teams as well as 15+ personnel for seamless operations.I also conduct audit of broken and missing equipment for effective management of inventory.Apart from the above, I perform Personal Protective Equipment (PPE) inspections and monitor employee health to ensure safety at workplace.The value I have driven during this role include:• Recognized by the senior leadership for extraordinary performance and gained promotion for consistently exceeding set goals and demonstrating the ability to excel in roles of higher responsibility.• Identified the need to improve team skillset and conducted training sessions to meet quality standards and enhance overall performance.• Contributed to revamping training documentation.• Commended by top management for consistently achieving daily production targets.• Organized engagement activities that ultimately boosted employees’ morale.

Here, I provided support during assembling process and assisted supervisor with reviewing staff performance.Moreover, I stocked and tracked inventory for proactive management.Key Achievements:• Implemented 5S, kaizen, and lean manufacturing principles, which resulted in improving product quality and minimizing production downtime.• Played a key role in overhauling work instructions and suggesting model improvements to optimize quality.

During my time here, I was tasked with ensuring seamless operations and smooth workflow by adhering to predefined SOPs.It is worth mentioning that I identified delinquent accounts, processed insurance claims, negotiated account settlements, and fixed all issues faced by clients related to bad debts.In addition to the above, I met face-to-face with patients to discuss bills and account concerns. I also assisted with interviewing and onboarding of new employees.Key Results:• Provided training to new hires on: • effective resolution of customer service issues • using electronic records system• Participated in Preceptor program to support new recruits.

While working over here, I was responsible for delivering support to the HR team regarding onboarding of new employees.It was me who established and strengthened lasting customer relationships, marketed products / services, formulated client-facing procedures, and provided top-notch service.I also attended operations meetings to discuss key matters.Key achievements:• Repeatedly recognized for top performance through fast-track promotions and selected for high-priority initiatives.• Leveraged problem-solving skills to overcome customer issues and handle escalations.

Bachelor’S Degree

Associate’S Degree