Md.Mukshadur Rahman(Mashud) Email & Phone Number

Dhaka, Bangladesh

Career Summary:More than ten years of cross-industry experience in Internet (ISP) based Applications. Two years experience on Brand Marketing and Event Management segment under of British American tobacco project. Major Key Area:Major strengths of supervisory skills. Organizing staffing more than Sixty Members Dhaka and Chittagong Based. Coaching of existing employee and new employee as well.Quality In-charge of the Team. Making and follow up Duty Schedule, Administrative part and manage Inventory of the team..

Responsible for Monitoring of IP Core Network (SNMPc) and transmission elements and ensure continues operations. Report to Core Network Manager on the Network Status, Congestion and utilization trends as well manage and coordinate different vendor to secure best services from them

Ensure that 24/7 Service regarding Customer complained (Network related) handling & follow-up according to support live to meet the customer demand. Ensure distribution of trouble tickets.

24/7 over phone 1st level customer support, Roster duty, complained Ticket open and forward to next level support.

Responsible to installation wireless radio link(wimax),field customer support,Lan ,PC trouble shoot.

2/5-A, 2Nd Floor, Road # 5, Block # A, Lalmatia

Worked with Brand marketing team as a Brand Executive on British American Tobacco Caravan Project- Dhaka, Chittagong &Sylhet Division. coordinate Event management program as well.

Master Of Business Administration - Mba, Marketing Management, Marketing Research ,International Marketing, Consumer Behavior

Computer Science

H.S.C

S.S.C