Rahmat Abidemi Alaka Email & Phone Number

Lagos State, Nigeria

• Craft strategies for managing and responding to customer queries through defined PayOnDelivery channels: Phone, Email, Social media pages.• Develop and implement strategies for customer retention in collaboration with the Product and Marketing teams.• Document engagement and present opportunities to optimize customer success to the operations and product teams.• Onboard new customers and provide adequate information about company products.• Monitor and analyze customer… Show more • Craft strategies for managing and responding to customer queries through defined PayOnDelivery channels: Phone, Email, Social media pages.• Develop and implement strategies for customer retention in collaboration with the Product and Marketing teams.• Document engagement and present opportunities to optimize customer success to the operations and product teams.• Onboard new customers and provide adequate information about company products.• Monitor and analyze customer feedback and metrics to identify areas for improvement andimplement changes as necessary.• Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements.• Communicate the PayOnDelivery value proposition effectively to customers and stakeholders.• Establish synergistic relationship with PayOnDelivery partners to promote partnership in evaluatingand presenting product to customers to drive growth and user base.• Build a team of external customer champions and evangelists who will advocate the product and services when needed.• Analyze customer responses and behavior and optimize messaging and posts on Social Media channels. Show less

Lagos State, Nigeria

• Ensuring proper onboarding of new and existing customers to our products for optimal usability and benefits.• Maintaining premium customer support and ensuring prompt feedback.• Ensuring customer retention through quality customer service delivery.• Managing customer enquires and concerns relating to company's product on various social media platform and CRM app, i.e. Facebook, Twitter, Instagram and HubSpot.• Ensure Customers get fast time-to-value and fostering a… Show more • Ensuring proper onboarding of new and existing customers to our products for optimal usability and benefits.• Maintaining premium customer support and ensuring prompt feedback.• Ensuring customer retention through quality customer service delivery.• Managing customer enquires and concerns relating to company's product on various social media platform and CRM app, i.e. Facebook, Twitter, Instagram and HubSpot.• Ensure Customers get fast time-to-value and fostering a Customer-Centric team environment.• Build Customer loyalty and reduce churn.• Contributing to the development and improvement of various company products by gathering feedback to identify recurring issues and addressing these with the product team.• Reaching out to customers to acquire feedback in order to ensure customer retention and customer satisfaction.• Oversee a portfolio of assigned customers, develop new business from existing clients andactively seek new sales opportunities.• Onboard new support associates and create brilliant team schedules that make work seamless for team members.• Oversee and assess teammates activities and provide them with regular performance related feedback. Show less

Yaba, Lagos

• Onboard new customers and provide adequate information about company products.• Ensure Customers get fast time to value.• Build Customer loyalty and reduce churn.• Foster a Customer-Centric team environment.• Provide customer support across the board.• Ensuring upsell, cross sell of company’s products and services, while also ensuringresurrection of churned customers, and conversion of one-time customers to long termcustomers.• Retention of first month… Show more • Onboard new customers and provide adequate information about company products.• Ensure Customers get fast time to value.• Build Customer loyalty and reduce churn.• Foster a Customer-Centric team environment.• Provide customer support across the board.• Ensuring upsell, cross sell of company’s products and services, while also ensuringresurrection of churned customers, and conversion of one-time customers to long termcustomers.• Retention of first month customers by ensuring they get great customer experience andnoting down daily feedback.• Oversee a portfolio of assigned customers, develop new business from existing clients andactively seek new sales opportunities.• Collaborating with the growth team to achieve quotas while keeping clients satisfied andengaged with the company's products and services in the long run.• Managed up to 40 assigned customer’s accounts, achieved up to 88% retention of newcustomers, ensured upsell and cross sell of old customers up to 92%. Show less

Lagos, Nigeria

● Assist customers by providing product and service information and resolving complaints through various social media channels, calls and emails. ● Provide General Customer Support and Escalate Customers issues.•Evaluating team members performance and providing feedback.● Contribute Ideas to resolve customers problems to improve productivity. ● Interface with the marketing team, by helping to introduce new products and markets to new and old customers.● Retention… Show more ● Assist customers by providing product and service information and resolving complaints through various social media channels, calls and emails. ● Provide General Customer Support and Escalate Customers issues.•Evaluating team members performance and providing feedback.● Contribute Ideas to resolve customers problems to improve productivity. ● Interface with the marketing team, by helping to introduce new products and markets to new and old customers.● Retention of old customers by giving discounts on prices and introducing special offers on products and services. ● Raising of Proforma Invoice for Customers ● Raising of Sales Quotation, Sales Order and Sales Invoice for Sales Transaction ● Interface with the Account department in cases of payment by customers, Product team for Up-to-date products offers and product suggestion and Logistics for fast and easy delivery of orders with the aim of smooth running of operation within the organization for the purpose of customer satisfaction. ● Preparation and Presentation of Business Plan and Monthly Performance Review for the Team.- Onboard new hires and creating brilliant team schedules that made work seamless for team members. Show less

Ikeja, Lagos, Nigeria

● Acted as the direct link between the company and the customers ● Helped the company develop strong relationship with customers ● Answered customers questions, helped resolve problems and made suggestions regarding the purchase of products and services ● Ensured customer satisfaction and provided professional customer support by communicating with customers through various channels.

Lagos, Nigeria

● Acted as a key point of contact between the organization and its clients, offered financial advice, and introduced new products to new and existing clients. ● Sold products by establishing contact and developing relationships with prospects, and recommending solutions. ● Maintained relationships with clients by providing support and information, recommended profit, and service improvement.

Nigeria

- Teach junior secondary classes basic science.- Graded the tests, exams and assignments of the students.- Organize extra lessons for students.- Organize extra curricular activities.- Volunteer to educate students and local indigenes on sex and drug education.