Rahmat Abidemi Alaka Email & Phone Number

Lagos State, Nigeria

• Craft strategies for managing and responding to customer queries through defined PayOnDelivery channels: Phone, Email, Social media pages.
• Develop and implement strategies for customer retention in collaboration with the Product and Marketing teams.
• Document engagement and present opportunities to optimize customer success to the operations and product teams.
• Onboard new customers and provide adequate information about company products.
• Monitor and analyze customer… Show more
• Monitor and analyze customer feedback and metrics to identify areas for improvement andimplement changes as necessary.

Lagos State, Nigeria

• Ensuring proper onboarding of new and existing customers to our products for optimal usability and benefits.
• Maintaining premium customer support and ensuring prompt feedback.
• Ensuring customer retention through quality customer service delivery.
• Managing customer enquires and concerns relating to company's product on various social media platform and CRM app, i.e. Facebook, Twitter, Instagram and HubSpot.
• Ensure Customers get fast time-to-value and fostering a… Show more
• Ensure Customers get fast time-to-value and fostering a Customer-Centric team environment.

Yaba, Lagos

• Onboard new customers and provide adequate information about company products.
• Ensure Customers get fast time to value.
• Build Customer loyalty and reduce churn.
• Foster a Customer-Centric team environment.
• Provide customer support across the board.
• Ensuring upsell, cross sell of company’s products and services, while also ensuringresurrection of churned customers, and conversion of one-time customers to long termcustomers.

Lagos, Nigeria

• Assist customers by providing product and service information and resolving complaints through various social media channels, calls and emails.
• Provide General Customer Support and Escalate Customers issues.
• Evaluating team members performance and providing feedback.
• Contribute Ideas to resolve customers problems to improve productivity.
• Interface with the marketing team, by helping to introduce new products and markets to new and old customers.
• Retention… Show more

Ikeja, Lagos, Nigeria

• Acted as the direct link between the company and the customers
• Helped the company develop strong relationship with customers
• Answered customers questions, helped resolve problems and made suggestions regarding the purchase of products and services
• Ensured customer satisfaction and provided professional customer support by communicating with customers through various channels.

Lagos, Nigeria

• Acted as a key point of contact between the organization and its clients, offered financial advice, and introduced new products to new and existing clients.
• Sold products by establishing contact and developing relationships with prospects, and recommending solutions.
• Maintained relationships with clients by providing support and information, recommended profit, and service improvement.

Nigeria

- Teach junior secondary classes basic science.- Graded the tests, exams and assignments of the students.- Organize extra lessons for students.- Organize extra curricular activities.- Volunteer to educate students and local indigenes on sex and drug education.