A customer service professional with a drive to achieve strong results through initiative and a team focused attitude. With a strong background in customer service through retail business, entertainment/hospitality procurement, courier logistics and music studio, I have played an integral role in monitoring the measure of customer experience with an independent courier logistics company, Explore Network Solutions (M) Sdn. Bhd and a clothing retail business, Dress Me Hijab. My experience extends to contracting internationally my expertise to Radisson Hotels. I possess an informed perspective on the needs of the service industry; prioritizing, organizing and the understanding of daily operations contributing ideas for growth, sustainability and customer experience. I am a strong negotiator, networker and always take a consultative approach with all.