aplication support engineer and tester engineer untuk PT. Unilever FMCG• Installing and setting application secondary sales for User or Distributor• Training admin for new application secondary sales User or Distributor• Implementation for new User or Distributor• Support if there is a problem in application error,bug,trouble and report to developer program• Implementation application changes such as application deployments, software upgrades and bug fixes to increase system reliability and performance• Writing, validation and vetting of documentations (Operation Runbook, SupportManual, Work Instructions, Check List, Known Errors and Deficiency List)• Define, design, recommend proactive and reactive solution that effectively return measurable results• Being a member of the Technical Support Team to resolve problem,bug, severe incidents and escalation to Management and Developer followed with Incident Review of Work Process & Instructions• Analyzing & defining problems using Application• Perform effective scoping of work, meets goals, collaborates, delegates or escalates to other team as appropriate with minimal oversight or assistances(Open)2 projects