ACT - Dispute Analysis and process by collecting information from court records, reports. Confirm with Court PAT, initiate the original reports.QC Crims - closing dispute by flagging it successfully by the record collected and re-verifed and publishing it to the client.QC Crims: Resolving disputes by correctly highlighting them based on the records gathered, double-checked, and sent to the client

Control end-to-end B2B client servicing and ensure the best possible client experience through accurate, timely deliveries and smooth transactionsBuild and strengthen business relationships with key decision-makers by focusing on client retention and satisfactionAct as a First level point of contact (SPOC) for clients and conduct weekly/monthly performance reviews with them Direct conflict resolution, and compliance on client deliverablesUnderstand client requirements, provide optimum inputs, and share recommendationsBackgrounds verification Calls, Emails, and Chats. Initiating cases for Account specific. Providing status to the client. Updating case data. Creating Packages for client specific. Publishing Client Master Data Analyzing of verification cases Publishing case initiation sheetFollow up with the candidates for missing informationFollow up for BGV report generation (Interim/ final)Decision making for specific Accounts cases. Handling client escalations Taking client callsApplication used Microsoft outlook, teams, ARS bridge, IBridge, Case tool, UST BGV Tool.

background calls, emails and chats, providing resolution on chats emails and calls received from clients and candidatesReviewing background profile of the candidate.Adding client users to the client account.Providing information needed to complete the order ID. Following up with US dedicated team for background queries.Providing resolution to a candidate for competing the application.Following up with the global team on international queries. Applications used to complete the task are Siebel and winespAssisting the new OJT batches.Publishing close counts.Publishing production report.DQF ResponsibilitiesValidate driver qualification files. Validate the documents of the driver to board on the job. Create a driver file and validate end-to-end all the documents. Approve the driver file if all the relevant information is provided that is required by the client. Do quality checks on the different client driver files.

Criminal background verification Search the public records on the court website. Search on the states where the applicant belongs to. Report the cases to the clients on the criteria required. POC of the team.