As a dedicated Customer Service and Security Officer at STM Group, my role harnesses my MSc in Advanced Computer Science and my competencies in surveillance, retail loss prevention, and emergency management. We contribute to creating a secure and efficient retail environment, leveraging advanced technologies and methodologies.My foundation as a Technical Trainee at ECIL and education from the University of Hertfordshire has equipped me with a robust understanding of computer science principles and practical skills. This background empowers our team to innovate and implement effective solutions in loss prevention and security management.