1. Directing all operational aspects including distribution operations, customer service, human resources, administration and sales.2. Responsible for achieving business channel.3. Planning forecasts, financial objectives and business plans.4. Achieving sales target and profit target.5. Controlling delivery process and inventory - warehouse.6. Managing budget and allocate funds appropriately.7. Bringing out the best of branch's personnel by providing training, coaching, development and motivation8. Locating areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.9. Addressing customer and employee satisfaction issues promptly.10. Adhering to high ethical standards, and comply with all regulations/applicable laws.11. Networking to improve the presence and reputation of the branch and company.12. Staying abreast of competing markets and provide reports on market movement and penetration.

1. Increase store sales, such as promotions, discount programs, etc2.Supervise the petty cash flow or sales daily income so that it remains accurate and avoids administrative errors.3. Supervise the use of store operational costs to be effective and efficient.4. Carry out inventory/stock control so that the stock between system and physical data remains accurate and the quality is well maintained.5. Manage daily store operational processes both in terms of human resources and systems so that they are carried out properly in accordance with the procedures that have been established by the company.6. Ensuring the cleanliness of the store is carried out properly to achieve an optimal level of customer satisfaction.

 Lead by example every day, supporting, challenging and coaching co-workers as a team to focus on putting the customer’s shopping experience first. Responsibility for department goals and ensure action plan is in place and take action accordingly by using proven solutions and good examples. Ensure that co-workers have the knowledge, confidence, responsibility, authority and desire to support customer. Take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available). Passionate about the IKEA products and services in store. Proactively in finding opportunities and acting on them to maximize sales through understanding customers and maximize sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritized products, both Offline and Online. Work actively to support sales and payment to ensure a smooth customer journey Offline and Online. Ensure easy buying by securing shopping tools is always available for customer. Solving problem in relation to customer complaints, operational challenges, and contributes to productivity of the team.

1. Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.2. Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.3. Take responsibility for department goals and secure that action plan ensures the country priorities for Home Furnishing Business (HFB) are implemented in store. Follow up and take action accordingly by using proven solutions and good examples.4. Actively sales steer department’s top-selling products, prioritized products and IKEA service products in order to maximize sales and long-term profitability.5. Keep an active eye on the competition and take appropriate action when necessary which you communicate to matrix partner in the Service Office.6. Develop the team and its individual members and ensure have a succession in place.

1. Ensure website content is built to brand guidelines, reflects the IKEA brand values, copy and visual identity, tone of voice and quality standards and through this contribute to an optimal digital consumer decision journey.2. Partner with functions (e.g. global web team, IKEA Family, customer relations, eCommerce) across the organization to define and develop relevant local content in order to optimize web content and functionality.3. Understand the digital market trend and closely monitor online campaigns in the market.4. Continuously optimize the content, product image and editorial process and efficiency.5. Based on commercial and identified additional local needs, create new content when necessary and initiate content adaptation. Work closely on a daily basis with web merchandising, SEO and copywriter.

1. Develop and implement a new strategic to secure that the product range are visible and buyable on IKEA website.2. Review sales performances and react accordingly by using the website to understand all the various aspects that affect the customers online journey.3. Monitor and identify business opportunities that will grow sales and profit by analyzing market trends and benchmarking with other eCommerce.

1. Develop sales in an efficient and effective way through all media and to attract more customers to come more often and buy more. 2. Optimising sales priorities, commercial activities and ensuring the right forecasts for our total offer.3. Responsibile in developing and executing sales steering, selling the IKEA way, range grouping, pricing, range management and launches.

1. Responsible for actively promoting the kitchen design service, scheduling customer appointments, tracking stock levels and liaising with the home delivery and assembly team in order to increase sales.

1. Fulfill the department KPI’s such as sales steering towards out of stock, concrete stock, overstock, outgoing & discontinued articles.2. Maintain an awareness of all promotions and advertisements

1. Coordinate the scholarship business, passport, visa, finance, documents to Dikti, Diknas, Setneg, Deplu for students and lecturer.2. Coordinate admission of international students, study permits, study permit, residence permit, work permit, free fiscal for students and foreign visitors.

1. Perform services to customer needs, including; handle questions about product / program, member registration, or complaint.