Rahmatullah Assad Email & Phone Number

Dammam, Eastern, Saudi Arabia

Over the years I have consistently proven my ability at spearheading the complex food service operations needed to increase performance at some of the most reputable hospitality locations in the Middle East. I am able to use my wealth of leadership skills to develop sustainable solutions to client relations and revenue growth initiatives as well guide staff members in giving optimal service to patrons. My education in the commerce industry and professional background in budget and inventory analysis has given me the expertise needed to properly assess business needs and ensure that all efforts to build a thriving camp are carried out seamlessly and with the utmost quality. My experience both coordinating as well as managing has given me a wide array of tools I can use for developing optimal plans in fast-paced and high-demand environments.

Makkah, Saudi Arabia

Responsible for the successful execution of all banquet functions, including set-up, service, and breakdown. Working closely with the Banquet Manager to ensure that all events are executed flawlessly. Was responsible for supervising and training banquet staff, ensuring that all safety and sanitation regulations are followed, and that all guests receive excellent service.Responsibilities:• Supervise and coordinate all banquet staff, ensuring that all staff are properly trained and that all safety and sanitation regulations are followed.• Ensure that all banquet functions are set up and serviced according to the event specifications.• Monitor banquet staff performance and provide feedback as needed.• Ensure that all banquet functions are executed flawlessly and that all guests receive excellent service.• Maintain a professional and courteous demeanor at all times.• Assist with the preparation of banquet menus and other event-related materials.• Assist with the ordering of banquet supplies and equipment.• Monitor banquet expenses and ensure that all costs are within budget.• Assist with the resolution of any customer complaints or issues.

Kolkata Area, India

The role of an operations manager has become a lot wider ever since globalization has brought in intense competition among the organizations and the manager is required to execute responsibilities hitherto beyond the scope of regular job description. The fulfillment of the expectations that come from wearing multiple hats seems to be the most challenging aspect of an operational manager’s job. The challenges just seemed to have become bigger in the context of globalization.1. Logistics management2. Budget management3. Operational strategizing4. Manage support services5. Managing third party relations

Kolkata

The long range objectives and goals to meet business operations expectations. The responsibility includes co operating with the call center manager and others. The job entails ensuring the execution of business plan in an efficient and profitable way. Had facilitated in the implementation and evaluation of call center procedures and policies.1.The prime responsibility is to manage the team of call center representatives directly their activities for the achievement of call center targets and goals.2.Responsibility to manage the overall performance analysis of existing lists and programs.3.Handling the duty to develop and supervise a team of representatives and preparing their performance reports.4.Responsibility to work for the development of new lead targeting schemes, and scripting for the optimization of existing programs.5. Performing the major duty to monitor team performance and the group activity as well to ensure that the call center goals are met.6.Responsible to identify requirements, which includes targets, specific data, and anticipated outcomes.7.Responsible to do the work of documentation as well such as writing and conducting performance evaluations.8.The responsibility includes promoting sales culture that encourages and ensures the staff satisfaction as much as possible.

Kolkata Area, India

Champion change strategies and help others embrace and react positively to change. Lead Center initiatives to drive a xustimer needs and unknown wants. Put 'Customers' first. Reduce anxiety time Resolution Environment, Develop and Execute strategies in the following areas: people strategies (including selection, orientation, development, and retention), Process/Systems selection and enhancement, Communication. Monitor and lead call center performance through various statistical and reporting methodologies. Monitor trends based on calls, issues, queries, and through these tools make recommendations on how to improve the quality of service as well as reducing repeat contacts. Interact effectively with all levels across the company. Manage customer perceptions and build strong relationships throughout the company.1.Forecast volumes of calls and manpower requirements.2.Maintaining call distribution system by configuring the telephone PBX to automatically distribute calls uniformly among customer service representatives.3.Making necessary changes in staffing based on day of week, sales promotions, and PBX data.4.Monitoring productivity of customer service representatives and generates reports.5.Reviewing PBX data to monitor the length of time customers remain on hold.6.Monitoring service calls to observe employee demeanor, technical accuracy, and conformity to company policies.7.Answering questions and recommends corrective services to address customer complaints.8.Maintaining the correct records.9.Keying information into computer to compile work volume statistics and to keep records of customer service requests and escalations.10.Determining work procedures, preparing work schedules, and expediting workflow.11.Studying and standardizing procedures to improve efficiency of subordinates.12.Managing the sub ordinates and was responsible for overall direction, Co-ordination, Planning, assigning and directing work.

Supervising the team and helping to achieve the sales target.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services, B

Marketing & Sales, Commerce, B

Well what you need is brains to do anything...