Rahmatullah Ansari Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Experience in incident management and have good understanding of the incident management process, and the ability to manage incidents and escalate them as necessary and have been working closely with other IT professionals collaborating with cross-functional teams. Managing & prioritizing documented tickets workload based on the urgency and severity of the issue.- Facilitating user access to vital technology and applications for job performance.- Proficient in troubleshooting, diagnosing, and resolving technical issues.- Logging and managing technical support requests via multiple channels: phone, email, chats, and web-forms.- Expertise in handling hardware, software, and network-related problems.- Effective communication of technical details to non-technical users.- Professional management of customer inquiries, consistently meeting or exceeding customer expectations.- Daily interaction with Deloitte's internal employees across various global regions, with a current focus on the North South Region of Europe.- Proficiency in incident management, including a deep understanding of the incident management process.- Ability to manage and escalate incidents as needed.- Close collaboration with IT professionals in cross-functional teams.- Skillful management and prioritization of documented ticket workload based on urgency and severity.- Familiarity with Service Desk Tools such as ServiceNow, Genesys Interaction, Director, and Appsense for Citrix Environment.- Competence in Microsoft Multi-factor Authentication, Bitlocker Recovery, Admin Access Rights Management, and more.- Support for various tools and applications, including Active Directory, Microsoft Office 365 Suite (Outlook, MS Teams, Skype), Audit Tools, Citrix Workspace, JamF/Intune, VPN, etc.- Desktop Operating Systems supported: Windows and Mac.- Mobile Operating Systems supported: Android and iOS.- Experience in managing knowledge bases, actively creating and updating knowledge articles.

Kolkata Area, India

4+ years and continuing experience in ecommerce catalogue and quality assurance. 100+ new joinees experience in training from scratch to OJT at multiple centres.- Quality Monitoring- Auditing internal & external SKU's- Service delivery from the team within a TAT limit- Manage Team Performance and Conducting Knowledge Test- Conduct periodic reviews- Coaching and developing the individual and team performance.- Train fresh recruitment as per the industry standard.- RCA on escalation. - Working on CAPA for the raised escalation.- Preparing business reports for all stakeholders on a weekly, monthly & quarterly basis. - Providing inputs for the enhancement of the process

Kolkata Area, India

- Worked as a team providing quality assurance by adhering SOP's as per the ecommerce industry guidelines.

New Delhi, Delhi, India

Pre-processing Text Data using NLP.Technology Used: Natural Language Toolkit, Python, Implement various techniques to remove unwanted data from the document and extractmeaningful data.