Provide services to the District Offices and Schools. Receive Assets and respond from HP OpenView Ticketing Systems and Outlook emails – Windows upgrade, Laptop and Desktop image, business application; manage and resolve problems on VLAN, Windows OS/Network, DHCP/DNS Address, Proxy, Switches/Hub, Networking, Peripherals, Routers, Wireless Network, TCP/IP, Peripherals, LAN/WAN, Work station, hardware/Software and support vendors for systems maintenance and supplies; on-site school campus visit for other assignments. Update the resolved problems and close the tickets; escalate the unfamiliar problems to the next group, coordinate until the problems are resolved, document and close the tickets.Computer equipment, LAN/WAN, TCP/IP, DHCP, DNS, VPN, Mac OS, Server, Switches, Routers, Windows, Active Directory, Business Application, Peripherals, Racks, UPS, Network Management Tools, Remedy ITSM Ticketing Systems and Workstation.

Desk Side Support – Hardware Install and Decommission Computer Equipment. • Rack in Stack hardware computer equipment (Server, Switches and others), install rack rails, label of all cross-connects, connect cables (Primary, Secondary, ILO and Backup), insert manufacturer Asset Tags, mount the equipment in the cabinet, plug in power cable into hardware designated power strip above floor, update Remedy Lotus Notes Ticket and co-ordinate with engineers.Environment: HP, IBM, EMC and others – Computer Data Center.

Support HP Wintel, SUN, MS Servers – LAN/WAN, HP-UNIX production such as TCP\IP, NT-XP/2000/2003, AS/400 and their protocols, applications - IBM Tivoli, AIX, VPN, HP – Analyze, review and resolve operational problems. Support UNIX process; Server reboot, UNIX operation, systems backup process. HP OpenView Service Desk (Tickets/Incidents HP/SMS).EDS/Sun Microsystems - Information Structure Analyst – Support UNIX, SAP, Autosys Job Scheduler, AS/400, Oracle SQL, Windows 2000, Windows XP, Windows 2003, TCP/IP,Server, Workstation, PC, and BMC network Patrol. MCI WorldCom/EDS - Network Operations - Support Windows NT, RS (6000), UNIX, MS, HP, BMC Patrol. LAN/WAN, network nodes, transmissions, CISCO routers, switches and Remedy Service Desk.University Of California – Office of President Help Desk Support/Computer OperatorResponsible for daily and weekly file systems full and incremental backups on SUN Solaris, on other systems, Monitor mid-range computer operations hardware/software. – (IBM, UNIX, SUN, HP) platforms.

Provide technical support UNIX, SAP, AS/400, Oracle SQL, Windows 2000, Windows XP, Windows 2003 server, BMC network Patrol, schedule Production and Test regions jobs for SUN E6x Platform (ERP Systems) and Workstations. Administrate weekly and monthly system maintenance, recovery, upgrades and server troubleshooting.Monitor the performance of UNIX and WinNT systems and their applications to maximize system efficiency. Support multi-platform environment – LAN/WAN, TCP/IP, Servers, and Routers, VPN connection, worked with a team of Systems Engineer during the systems migration to company’s headquarters Computer Data Center, Platforms, peripherals and UNIX. Coordinate with Systems Administrators and Engineers on UNIX, Systems maintenance, equipments and technical and administrative calls from and to various campus offices. Demonstrate skills to research physical and logical disk management, recovery, and restoration; storage media technologies; network topologies, protocols, managed performance tuning, capacity management. Provided technical support to Service Center, connect-IT resolve critical platform incident management needs; email systems and provide other services. Provide immediate technical support, diagnose error logs and maintain all hardware/software. . Provide critical client support by participating in the on-call rotation. Responsible for maintenance, operations support on all Systems and Windows Platforms

Analyzed day-to-day operations, user support, switches, router and System/Domain Name Servers (netstat, tracert, nslookup, hostname and other network tools) , T1/T3 lines, Frame Relay and other network problems. Coordinate with users’ requests by phone, site visit, system pager or on other devices. Manage the daily operations of the data network that support clients. Update network documents, instructions and system change notifications. Provide critical client support by participating in the on-call rotation. Responsible for maintenance, operations support on all Systems and Windows.