- Leading the overall strategic planning and operational activities, ensuring alignment with JCI’s mission.- Coordinating various departments and guiding their efforts to achieve organizational goals.- Supporting the President in decision-making and representing JCI in high-level external meetings.- Overseeing the execution of key projects, driving initiatives from concept to completion.- Mentoring other leaders within the organization to foster collaboration and high performance.

- Directed the communication strategy, boosting the organization’s visibility and member engagement.- Managed and optimized the organization’s social media platforms and online presence.- Led promotional campaigns for events and projects, enhancing community participation and outreach.- Worked closely with media outlets and partners to promote JCI’s mission and initiatives.- Coordinated the content creation team to deliver consistent, impactful messaging across all channels.

- Participated in multiple community-driven projects, contributing to impactful social change and personal development.- Developed leadership and teamwork skills by collaborating with diverse members on local initiatives.- Attended leadership and skills-building workshops, gaining experience in event planning, public speaking, and project management.- Engaged in networking events with professionals from various industries, expanding my professional connections.

Estudiante en el nivel B1 español.- Developed fluency through active participation in conversation groups, presentations.

Key Responsibilities:- Delivered exceptional technical support to clients, resolving hardware and software issues quickly and efficiently.- Diagnosed and solved technical problems promptly, achieving a high first-call resolution rate.- Documented interventions meticulously, ensuring accuracy and traceability for future reference.- Trained clients in person on using our software, fostering smooth onboarding and maximizing adoption.- Provided on-site client support, actively guiding them through software usage and addressing their concerns.- Maintained open communication with clients, providing timely updates and following up on tickets until complete resolution.- Utilized remote assistance software to provide real-time support, maximizing convenience and reducing downtime.Impact and Achievements:- Increased customer satisfaction through personalized support, swift issue resolution, and effective training.- Reduced incident resolution time by consistently troubleshooting and solving problems effectively.- Successfully trained numerous clients on our software, leading to improved user confidence and productivity.

- Crafted compelling email marketing campaigns using markup languages (e.g., HTML) to promote products and services.- Managed and optimized email content, rigorously testing different elements to ensure campaign effectiveness.- Launched email campaigns to targeted audiences, maximizing user engagement and driving conversions.- Analyzed campaign performance metrics and provided valuable insights to inform future strategies.

- Efficiently analyzed water samples weekily, contributing to accurate water quality reporting and environmental monitoring..- Cleaned and maintained several lab apparatuses to guarantee optimal performance.- Documented laboratory procedures clearly and concisely, enhancing knowledge transfer and training effectiveness.

- Installing operating systems , software applications, drivers, and printers.- Diagnosing and resolving hardware issues like computer crashes, network problems, component failures, and peripheral malfunctions.- Cleaning computers, dusting components, performing preventative maintenance tasks, and ensuring proper ventilation.- Installing software applications according to user needs.- Setting up basic network components like routers.