-Performs market and business development duties by calling on current and potential customers, attending community activities and being involved in community organizations. Prepares marketing plans to accomplish development goals according to time, budget, policy and procedural constraints. Completes weekly call report or Branch Sales Plan in a timely manner. 
-Processes loan requests by interviewing customers, analyzing applications, preparing and handling closings, processing documents and disbursing proceeds, as directed, according to established lending limits, policies and procedures. 
-Solicits new deposit accounts by selling and cross-selling customer appropriate products and services to meet financial needs and meeting those needs by opening accounts, solving problems and closing accounts according to established policies and procedures. Has specific goals regarding weekly outside sales calls. 
-Supervises staff by administering human resource policies, interviewing, hiring, training, developing, planning and coaching performance according to established policies and government regulations to maximize staff efficiency, productivity, morale and retention. 
-Oversees branch quality and customer service program by ensuring staff provides expert service by handling complaints through proper research, proposing solutions and resolving problems according to established policies, timely and courteously, as measured by surveys and other feedback systems to ensure the highest quality of customer service. 
-Conducts weekly branch sales meetings and coaching sessions with employees. Manages all branch sales efforts by conducting pre-shift huddle meetings each day, organizing and conducting call night sessions as directed by the Market Manager, reporting results of these sessions and posting Branch Sales Charts on sales progress monitoring daily sales production and pipeline volumes. 
Delegates and reviews the completed monthly Retail Environment Inspections.

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals. Sources and fulfills relationship retention through the entire life cycle. Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.Acquires, expands and retains all client relationships to generate revenue and deepen share of wallet in accordance with enterprise core values. Responsible for managing and growing Business Banking portfolio under 1MM in sales revenue. Drives business banking results primarily through business development, outside branch calling efforts and community involvement activities. Has foundational understanding of balance sheet and income statement. Builds an effective network of internal and external relationships (e.g. community, center of influence etc.) to actively acquire new clients and/or expand existing clients, enhance the client experience and build stronger loyalty.Leads, coaches and executes a proactive and differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

Branch Manger Senior Responsibilities:Manages priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.Leads, coaches and executes a proactive client experience within an omni channel environment. Coaches team to effectively provide solutions and advice to improve client financial well-being. Leads effective problem resolution.Leads branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Ensures employees achieve the performance and activity expectations. Leads the performance management process for all direct reports.Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

On-boarding Store Manager Responsibilities:Responsible for the on-boarding, training, and development of new store managers and assistant managers for the central Pennsylvania market.Store Manager Responsibilities:Responsible for achieving Company objectives in sales performance, profit contribution and profit and loss control by overseeing the operational aspects of the store, along with managing the sales efforts of the store. Day to day responsibilities include:- Driving sales through customer service and report analysis- Developing payroll plans and monitoring payroll daily to ensure the plan is met- Upholding Company standards for merchandise presentation- Participating in the recruiting, interviewing and hiring for hourly and salaried associates- Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards- Ensuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures

Responsible for the on-boarding, training, and development of new store managers and assistant managers for the central Pennsylvania market.

Responsible for achieving Company objectives in sales performance, profit contribution and profit and loss control by overseeing the operational aspects of the store, along with managing the sales efforts of the store. Day to day responsibilities include:- Driving sales through customer service and report analysis- Developing payroll plans and monitoring payroll daily to ensure the plan is met- Upholding Company standards for merchandise presentation- Participating in the recruiting, interviewing and hiring for hourly and salaried associates- Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards- Ensuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures

Financially responsible for budgeting, operating, and driving positive year over year growth for multi-million dollar business. Manage day to day operations of a multi-million dollar store with 120+ employees. Motivate managers and employees to reach their financial goals on a day to day basis. Solve customer and employee issues in a timely and professional manner. Develop my assistant managers into future GMs of the company. Coach and train my assistant managers on ways to improve the customer experience, better perform their day to day job responsibilities, and become a true business owner operator.

Manage day to day operations of a multi-million dollar store with 80+ employees. Motivate employees to reach their financial goals on a day to day basis. Solve customer and employee issues in a timely and professional manner. Develop employees into future leaders of the company. Coach and train employees on ways to improve the customer experience and better perform their day to day job responsibilities.

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