Rahna Faizal, Csm®, Cspo® Email & Phone Number

Thiruvananthapuram, Kl, In

Thiruvananthapuram, Kerala, India

Responsible for leading the development and continuous improvement of the IBS's airline loyalty program.- Collaborated with stakeholders, including executives, department managers, and end-users, to elicit and document business requirements, ensuring alignment with organizational objectives and project goals.- Led cross-functional teams in the development and execution of project plans, ensuring on-time and within-budget delivery of solutions that met stakeholder expectations.- Facilitated user acceptance testing (UAT) and provided end-user training and support, ensuring smooth adoption and utilization of new systems and processes.- Managed the product backlog, ensuring that the most valuable features and enhancements are delivered first. This includes writing clear and detailed user stories, defining acceptance criteria, and refining the backlog based on feedback and changing priorities.

Dubai, United Arab Emirates

Responsible for leading the development and continuous improvement of the IBS's airline loyalty program.- Collaborated with stakeholders, including executives, department managers, and end-users, to elicit and document business requirements, ensuring alignment with organizational objectives and project goals.- Led cross-functional teams in the development and execution of project plans, ensuring on-time and within-budget delivery of solutions that met stakeholder expectations.- Facilitated user acceptance testing (UAT) and provided end-user training and support, ensuring smooth adoption and utilization of new systems and processes.- Managed the product backlog, ensuring that the most valuable features and enhancements are delivered first. This includes writing clear and detailed user stories, defining acceptance criteria, and refining the backlog based on feedback and changing priorities.

Sydney, New South Wales, Australia

- Played a crucial role in defining, prioritizing, and delivering features that enhance the customer experience and drive loyalty program success for Qantas Airways - Collaborated with stakeholders to establish a clear vision for the loyalty program, aligning it with the airline's overall business goals. - Maintained and prioritized the product backlog, ensuring that the most valuable features and enhancements are delivered first. This includes writing clear and detailed user stories, defining acceptance criteria, and refining the backlog based on feedback and changing priorities.- Acted as the bridge between the development team and stakeholders, facilitating communication and ensuring alignment.

India

India

India

• Thrive in a rapidly changing environment whilst still being meticulous with attention to detail, capable of multi-tasking and prioritizing in a demanding environment• Versatile and proficient in gathering Business requirements and developing project management plans.• Transform requirements into actionable technology requirements which includes identifying functionality, developing user stories, analyzing workflows, identifying business and regulatory needs, provide solution quotations and validate the implemented solution in Agile Methodology.

Infopark Kochi

• Requirement Gathering, analyzing and documentation• Developing Business Proposals and Solution Presentation as part of Presales Activities• Single point of contact with International and Indian clients• Developing application prototypes and screen mock-ups/ wireframes• Managing project team members and team coordination• Responsible for daily and weekly task updates with internal and external stakeholders• Supporting QA testing• Coordinating and executing online meeting calls• Prepared Projects plan and estimations• End to End Project and team handling

Smartcity Kochi

• Handling core product responsibilities, user stories, priorities and managing sprint derivable• Gather requirements from Product Owner for various projects• Created Product Backlog, Sprint Backlog and managed User stories• Led daily stand-up meetings• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application

M.Tech In Electronics & Instrumentation

Bachelor'S In Engineering