Rahna Riley Email & Phone Number

London, England, United Kingdom

The Design Systems Working Group ensures digital components and patterns published are of high quality and meet user needs.

• Take strategic and operational responsibility for the management and development of the organisations digital services.
• Ensure information meets customer and community needs, paying particular attention to the potential impact of services relating to skills, learning, reading, health and digital inclusion.
• Take responsibility of staffing resources and to manage these resources to optimum effect ensuring staffing ratios are reflective of customer demand and need.
• Develop and implement plans for the Council’s websites and intranets, in line with defined priorities within the customer strategy, channel shift and digital plans.
• Measure and analyse data to identify trends, drive improvements and make savings. To produce and present reports to relevant boards.
• Assist with the creation, development and implementation of the Council’s communication strategy, channel shift, customer and other associated strategies.

This programme supports high impact systemic change for people and places. We are focussed on delivering improved outcomes through innovative citizen centred solutions that combine data, technology, and culture change.

North West

Enabling local public services to be accessed in the most effective and joined up way. Supports front line managers in developing and delivering effective services to communities and patients across face to face, mobile, telephone, web and social media channels.

North West

Enabling local public services to be accessed in the most effective and joined up way. Supports front line managers in developing and delivering effective services to communities and patients across face to face, mobile, telephone, web and social media channels.

Rochdale

• Responsible for the council’s corporate website and satellite sites.
• Manage the development and delivery of key strategic web projects.
• Deliver customer focused web solutions which support council priorities.
• Develop and implement the council’s web strategy.
• Lead the design and development of the council’s website.
• Monitor the performance of the website to identify areas of development.

Rochdale

• Rochdale Council now receives over 99% of benefit claim forms electronically - channel shift project completed in less than 6 months!
• Lead on implementation of Customer Access initiatives.
• Contribute, jointly with others, to the overall strategic approach to customers across the council – leading on transformation projects where appropriate.
• Identify and deliver on projects that, when implemented, can strategically benefit the overall service delivery through efficiencies or improvements to customer service.
• Communicate with other services within the council and its strategic partners to help increase customer experience and satisfaction.
• Work proactively with services council and partner wide to change existing practices where change will mean greater efficiency and more effective customer service/access.

- Leading on the implementation of the Customer Strategy. - Assisting the Head of Customer Access and Operations Manager (Service Improvements) in creating and implementing strategies.- Embedding customer focused standards across the organisation.- Ensuring consistency and accuracy of information provided to customers across all access channels..

Editorial responsibility for Rochdale Borough Council’s corporate website, ensuring it adheres to nationally recognised design and accessibility standards, that it reflects the council’s brand values, helps to generate efficiencies and meets the needs of the audiences it serves. Also to provide advice on and support for other web-based platforms and to.