Building AI Agents and automation systems for businesses, specializing in elevating customer experience with 24/7 support, lead generation, and operational efficiency. Our tailored AI solutions help companies scale with precision, embrace digital transformation, and drive growth.

Directly work with Product Development teams to drive and improve service availability, monitoring, performance, and infrastructure.Develop tools, monitors and alerts to support and increase the reliability of the applications for PD teams we embed with (Python, Terraform, SignalFX, DataDog, Containers, PagerDuty).Train the PD teams and provide SOP documentation on all the tools and monitors created so they can be self-sufficient after the embedding ends.

Responsible for the monitoring and troubleshooting of live site issues detected by various PayPal monitoring tools.In charge of building and maintaining the SRE-OPS dashboards in SignalFX to replace the previous in house system.Focused to keep site issues to a minimum and ensure high availability of at least 99.999% to our customers, merchants and stakeholders.Analyze real-time data to determine the severity of the issue, its impact and prioritize tasks to resolve it.Collaborate and coordinate with the various teams in the Command Center as well as Product Developers and Engineers to prevent and resolve site issues.Increase productivity by identifying process gaps and then implement improvements through automation or procedures and then update/create SOPs with the improved processes.

Linux Systems Administrator for PayPal’s Command Center. Python development to create automation tools and scripts to increase productivity.Manage and maintain all production cloud environment of 300k+ servers.Responsible for monitoring and incident mitigation for the production cloud environment.Troubleshoot site incidents and handle critical escalations to the appropriate teams to resolve any issue.Understand the impact that various systems have on the business, then evaluate the risks of performing and not performing actions.Provide concise communication of any decision and coordinate these actions with other teams such as the Technical Duty Officers, Network Operations and other cross functional teams.Proactive in incident prevention and take the initiative to prevent potential site issues.

Prioritize requests and deploy servers to meet deadlines Install Windows & Linux operating systems Network Routing, Cisco Firewall, Windows and Linux Firewall, Administrative troubleshootingHardware maintenance on mission critical systems Cable management Inventory control for servers, components and cables Regularly respond to phone requests from 24x7 Operations Center14,000+ Dedicated Servers (Custom)35,000+ Enterprise Virtual Hosting and Grid Servers (Dell)Local Windows and Linux Server Administration (CentOS, Red Hat, Ubuntu,Windows Server 2003/2008)NETAPP Filers320,000Sqft Datacenter Floor + Co-LocationsCisco (Nexus/Catalyst) Switches, (ASR, ISR) Routers, and (ASA) Firewalls

Perform remote support for 1700 staff across 34 Community Banks.Monitor all network components through Solarwinds.Managed Shoretel VoIP systems.. Active Directory and Exchange user account creation with privilege assignments and security access.Create, escalate, follow-up, resolve and close tickets created in TED.Provide configuration and troubleshooting support for PCs, iOS and Android devices.Provide tier 1 support for 3rd party vendor applications.Ensure that all network server resources are properly backed up and logged.

Performed remote and onsite support for 300+ employees across the head office and 4 branches. Provided tier two support to a client company, Jamaica Property Limited, which consists of 50+ employees.Eliminated $5,000 monthly fees by in-sourcing OSX/iOS support.Created a PXE environment to image computers in bulk which reduced the time by 50%.Created, referred, followed-up, resolved and closed tickets created in Foot Prints.Active Directory account and permissions administration.Administration of Citrix Services including troubleshooting and user access privileges.In charge of the installation, configuration and troubleshooting of Cisco routers and switches.Pre-configured Cisco POE switches for the installation of the Avaya VoIP phones.Implemented and managed the Avaya VoIP PBX and voicemail systems.Managed Checkpoint firewall changes by creating rules and granting VPN access.Ensured that all network server resources were properly backed up and stored to facilitate data and system recovery using Symantec Backup Exec.Maintained a current printable log of all system backups, inclusive of backup error identification and resolution.Maintained an accurate and up-to-date hardware inventory of assets of the organization.