Identifying and troubleshooting desktop and virtual desktop technical issues. Fixing any performance issues in user's system. Providing users with detailed responses to help solve their technical problems.Documenting all IT related activities via ServiceNow tool. Ticket assignment based on the nature of IT activity. Managing admin related tasks on Active Directory, VMware, Desktop Central, Exchange and Admin centre.

Resolving product or service problems by clarifying thecustomer’s complaint, expediting correction, oradjustment.Interacting with customers face to face in events for ademo of the mobile application and attracting potentialcustomers by answering product and service questions. Hiring candidates for different roles and seniority level forthe company. Coordinating with Brand POCs for resolution andreconciliation issues. Maintaining customer… Show more Resolving product or service problems by clarifying thecustomer’s complaint, expediting correction, oradjustment.Interacting with customers face to face in events for ademo of the mobile application and attracting potentialcustomers by answering product and service questions. Hiring candidates for different roles and seniority level forthe company. Coordinating with Brand POCs for resolution andreconciliation issues. Maintaining customer records by updating accountinformation. Show less