Lead, manage and drive Sub Saharan Africa store business for beauty (MAC, Bobbi Brown and Maybelline).Pro actively working with intra departments to ensure smooth operations. Co-create and design business strategy for stores across Sub Saharan Africa for existing and new markets. Achieving Excellence in customer service with the best frontline (pillars) staff and sales, Effective level of operations, Inventory Management, People Management, Process Management, Visual Merchandise.Responsible for business expansions by exploring new business opportunities in Retail.As a Pilot project, handling all intra departments to ensure a successful launch of Business.Effectively understanding market and consumer behavior.Responsible for keeping budgets in place and ensuring the profitability to the business, and grown the business from half a million to 3 million USD and projected for USD 6 million by 2025.Impactful store marketing and in store promotions to grow the business and footfalls YoY. Established high performance team and achieved excellent results. Developed Team members to take up leadership roles in their respective expertise. Tracked star performers of the month and tracked WOW bills, and incentivize the members. Engaged team members (inter-stores) for them to understand opportunities and challenges in different markets and stores.

I joined Blackberrys in June 2011, I am responsible for all operational activities on the regional level. Setting Targets for the financial year for the stores as per the potentials. Stock planning for the stores at different levels. Responsible for calculating ROI for channel partners. Training store teams on customer service parametres as defined to have uniformity experience across the stores. Cordinationting with different departments to run smooth store operations. Responsible and ensure the growth in L2L stores.Also handles new store openings in different areas. Overall handles as carpet area of 35,000 sq.ft and a business of 85cr.

Responsible for overall store operations. Takes care of visual merchandise as per the guidelines. Operate the store team as more of service and target oriented. Responsible for store orientation for new staff member. All cash accounting on daily basis and reconciling with the system. Handling customer queries and complaints and ensure the customer satisfaction and customer delight. Ensure to achieve the maximun target percentage by being pro active on the floor.

Handling all reservation for NRI clients travelling from USA to India. Ensure the maximum number of sales with the maximum Gross profit margin. Cordinating with different airlines to provide all the services to the customer within time frame. A active team member of Make My Trip in IBM solutions.

I worked with Wills Lifestyle in ITC limited. Was responsible for sales and to achieve given targets by selling apt merchandise to the customers. Also participate in visual merchandise to make changes in store to give a fresh look to the customers. Ensure 100% CRM loyality program by effective communication to the customer. Also participate in day opening and day closing operations of the store.