Rahul Arjun Email & Phone Number

Bengaluru, Karnataka, India

• Driving focused audits on L1 and L2 process and shared actionable insights to respective stakeholders.
• Supervising vendors team’s audit and quality adherence.
• Collaborate with internal and external stakeholders to drive process adherence and experience.
• Evaluated adequacy of existing Quality audit framework and worked on improvement audit parameters.
• Delivering quantitative and qualitative insights using RCA and CAPA techniques.
• Working on quality audit planning… Show more

Bengaluru, Karnataka, India

• Established Quality audit process from the scratch in the organization and created quality audit and training SOP
• Managing training content and developed systematic test scenarios to reduce risk and ensure system function optimally.
• Handling Quality team by streamlining BAU activities and governing QA performance and production
• Established dedicated audits on concern area to govern process adherence, improvement of KPI’s and achieve sales target
• Coordinating with various… Show more
• Coordinating with various cross functional teams of the organization to calibrate the process and call quality

Bengaluru, Karnataka, India

• Monitoring transactions and sharing feedback to concerned teams besides conducting quality refresher training and process certifications.
• Managing partner to ensure even process flow by conducting regular calibrations, data reviews and executing audit on audit.
• Identifying process performance and the root cause using QC tools, ACPT methodologies, and implementing resolutions via CAPA approach.
• Analyzing transactions to monitor various KPIs like AHT, repeat, inflow volume and… Show more
• Analyzing transactions to monitor various KPIs like AHT, repeat, inflow volume and publishing the dashboards for the same. Show less

Bengaluru, Karnataka, India

• Worked in rating and recovery team to improve customer experience while balancing business needs (Voice and non-voice)
• Worked in escalation desk and handled Flipkart escalations (MTV)
• Email validation and RCA

Bengaluru, Karnataka, India

• Drive new business development and client acquisition through cold calling, emailing, social media and other events
• Assisting employers to hire better candidate based on their requirement
• Explained cross domain employers on Babajob’s product and pitched and converted the products to sales