Maintain positive relationships with clients and their guests.Cultivating solid relationships with the clients through the provision of exceptional after sales service. Responding to client enquiries in a timely and professional manner.Monitor and measure client satisfaction.Curated menus in consultation with clients.Managed events of national magnitude such as Lunch for Prime Minister David Cameron, Ms. Sonam Kapoor wedding, Mr. Bansal (M3M) daughter's wedding in Bodrum Turkey, Mrs. Anita Lal (Eitcher Good Earth) diners, Mr. Dinesh Jain (Ashok & Co. Paan Bahar Ltd.) son's reception, Mr. Analjit Singh (Max India Ltd.) sit-down dinners etc. Ensure event is completed smoothly and step up to resolve any problems that might occur.Providing leadership, motivation, direction and support to my team.Participated in all aspects of the function as needed (preparation, set-up, service, clean-up).Organising, leading and motivating the catering team. Monitoring the quality of the product and service provided.

• Strive to deliver excellent customer service and customer management at all times.• Actively engage and motivate staff through the use of basic people practices, rewards and recognition.• Perform tasks required to raise the store’s standards of Quality, Service & Cleanliness in alignment with the Restaurants Operations Improvement Process (ROIP) Action plan. • Responsible for and understand the importance of adhering to all Food safety and Health and SafetyPolicies and regulations.• Take responsibilities for set goals areas, usually in line with Restaurant Operations Improvement Process (ROIP) and work diligently to improve their area, providing updates and feedback at manager meetings. • Understand the basics of the restaurant’s Profit and Loss, and work with the Business Manager and management team to meet set targets such as Labor and Utilities.

• Respond to customer requests.• Identify, research and resolve customer issues using the computer system.• Follow up on customer enquires not immediately resolved.• Research billing issues and misapplied payments.• Recognize, document and alert the supervisor of trends in customer’s issues.

• Assist the senior waiter in the side station set up according to his/her order.• Attend the daily briefing and raise any issues in the daily operations.• Responsible for the receiving, greeting and seating of guests.• Responsible for taking guest order for food and beverage and serving them.• Making KOT/BOT for food and beverage ordered by the guest.• Attend to guest needs when ordered or required.• Keep proper stock of service equipment's in the side station.