• In the role of a Admission Counsellor at New Strides Consulting, the individual effectively fulfilled responsibilities in providing guidance and support to students and their parents regarding education and career choices, with a particular focus on foreign studies in the UK/Ireland. • This included offering career counselling, assisting in college selection, providing study abroad guidance, collating relevant information, conducting assessments, offering personalized advice, providing parental guidance, and promoting cultural awareness. • The aim was to empower students and parents to make informed decisions and ensure a smooth transition to studying in the UK/Ireland.

• Answering questions about a company’s products or services.• Processing orders and transactions.• Resolving issues and troubleshooting technical problems.• Delivering information about a company’s offerings.• Handling customer complaints.

• Respond to customer queries in a timely and accurate way, via phone, email or chat• Resolve the customer concern to be in line with standards defined basis client policies and guidelines.• Make decisions according to the defined Policies and Procedures with High level of accuracy• Responsible to deliver high quality and productivity results that meet the identified targets.• To Handle Queries and Complaints From Customers Tactfully, Provide Excellent Customer Experience At Every Interaction And Ensuring End To End Resolution By Taking Complete Ownership For The Customer In Every Transaction.