Multi Skilled Service Manager working with orion networks. I manage a team of 24 Support Engineers who provide L1, L2, L3 support to various clients across different domains along with 2 Team leads. I am responsible for overseeing the quality, efficiency, and performance of the team, as well as ensuring customer satisfaction and retention.I have over 7 years of experience in this Industry, having worked as a Sr. Team Lead at HCL technologies, Process Analyst at Gallagher and a Senior Operations Executive at Concentrix before joining Orion Network Solutions at 2023. I have developed strong analytical, problem-solving, and communication skills, as well as a keen understanding of customer needs and expectations.I hold a Bachelor of Business Administration degree in Marketing from Nagpur University, where I learned the fundamentals of marketing, sales, and business management. I am passionate about applying my knowledge and skills to improve business growth and achieve career advancement. I am always eager to learn new things and take on new challenges.