Rahul Bera Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Working closely with customers using Mcafee security Product offerings, developing relationships with key business and IT stakeholders, including customer managers and technical associates. Conduct technical investigations of customer issues to find root causes and solutions. Also, Engage with Mcafee engineering teams to help develop solutions, based on customer engagements and personal experience. Scrub and manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans. Provide customers with clear proactive technical guidance and expertise across security endpoint products and share proactive measures and guidelines.

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Worked as a network security engineer at HPE. We currently manage multiple datacenters for Multiple clients. Managing their Network (in and out), firewalls, and any security Policy changes required as per the business requirement are suggested and implemented.- Having Firewall hands-on Fortigate/Sonicwall/ASA/ Checkpoint-Multi-vendor experience on devices varying from client to client. CISCO/ARUBA/Juniper/Procurve/Comware switches and routers.-

Bengaluru, Karnataka, India

Bangalore

Networking Environment:• LAN, WAN, Routing and Switching concepts.• Configuring Routing, VLAN, and Inter-VLAN communication.• Routing Protocols: RIP, RIP2, IGRP, EIGRP, OSPF and BGP.• Knowledge of how internet works (HTTP, HTTPS and DNS).• Working knowledge on Layer1, Layer 2 devices and DS1 and DS3 connections.Maintain enterprise customers network by performing line testing for throughput, frame loss, latency and physical connectivity from the provide edge till customer edge router.• Interact with various stake holders including LEC/TELCO companies and other ISP’s to establish link alignment(LOOP testing).• Clearly communicate with customers via telephone, e-mail and occasional face-to-face contact to ensure that we understand the issue and they understand the resolution.• Responsible in monitoring the network performance.• Design and implement solutions to address a given customer issue after gathering & understanding customer requirements.• Work closely with cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.