ORGANIZATION SETUP: Fiscal year, business hours, currency management, default settingsSECURITY AND ACCESS: Organization-wide defaults, Roles and the role hierarchy, manualsharing, sharing rules, and public groupsSALES CLOUD: Lead, Account, Contact, Opportunities, Lead Automation ToolsSERVICE CLOUD: Identify how to automate case management (e.g. caseassignment, auto-response, escalation, web-to-case, email-to-case, caseteams.DATA MANAGEMENT: Data Validation tools, Backup of Data (e.g. data export service,exports, data loader)ANALYTICS: customizing a report (e.g. report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).Creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, andrunning user).PROCESS AUTOMATION: Identify the appropriate automation solution based onthe capabilities of workflow/process/Approval Process.USER SETUP: Assign licenses, reset passwords, and resolve locked user accounts, activating, deactivating, or freezing a user