Overseeing customer service operations to ensure guests receive high-quality service. Addressing customer complaints and concerns promptly and professionally.Ensuring compliance with health and safety regulations, including food safety standards and fire safety protocols. Conducting regular inspections to identify and address any potential hazards.Monitoring sales and expenses to achieve budget goals. Implementing strategies to increase revenue and reduce costs where possible.Facilitating communication between front-of-house staff and other restaurant departments, such as the kitchen and management team. Keeping staff informed about menu changes, specials, and other relevant information.

Developed a strategic outreach program targeting potential business clients through networking events, cold calls, and personalized proposals, securing 15 new B2B contracts.Enhanced client relationships by introducing regular review meetings and tailored service offerings, leading to a 20% increase in contract renewals and upsells.Streamlined the client onboarding process by creating a dedicated support team and standardized materials, reducing onboarding time by 50%.Expanded into new market segments by conducting market research and tailoring marketing strategies, acquiring 10 key clients in three new client segments.

Conducted comprehensive market analysis and site evaluations to secure and open 5 new store locations.Implemented a key account management strategy with regular check-ins and tailored service offerings, enhancing key account satisfaction and leading to a 20% increase in sales revenue.Streamlined project management for new site development by coordinating with cross-functional teams and external partners, reducing store operational cost 25%.Negotiated favorable lease terms and built strong relationships with property owners and developers, securing prime locations at competitive rates, reducing leasing costs.