Rahul Bhatnagar Email & Phone Number

Mumbai, Maharashtra, IN

1. Developed and executed customer service strategies to enhance customer experience and loyalty.2. Managing the customer service team, including hiring, training, and performance management.3. Set and achieved customer satisfaction targets, metrics, and benchmarks.4. Collaborated with cross-functional teams (e.g., sales, marketing, product) to ensure.

• Service OperationsFrom: June 2015
• Field Service Operation
• Service Channel Management
• Budgeting & Cost Control
• Repair Factory, L4 & Refurbishment
• ODM Management

Suwon-Si, Gyeonggi-Do, KR

• Key Responsibilities:
• Service Network enhancement and standardisation.
• Network Expansion basis set guidelines.
• Innovation in service operation to enhance customer satisfaction.
• Conceptualise and implementinh unique service experience for customers.
• Concept design & process management for Service centre operations.

Edison, New Jersey, US

• Key Responsibilities:
• Supporting and assisting the CTO in achieving the Organization Strategy for customer service & Technology.
• Handling DOT & TRAI for License requirement and statuary compliance.
• Responsible for Audits, ISP Inspections and SACFA clearance for the region.
• Handling new product testing & implementation along with reverse engineering.
• Handling product identification and innovation.

• APM & Customer Service:
• Handling T.E.R.M (VTM), DOT for the Circle.
• Deals with different government bodies like DOT, TRAI and VTM.
• Manages all risk activities with support of circle risk manager.
• Responsible for subsidy claims from Department of Telecommunication (DOT).
• Manages entire budgeting, Planning, provisioning, distributor and agencies payout.

Gurgaon, Haryana, IN

Handling IDC Services for Rajasthan, Delhi NCR & UP West.Management & Performance of Canon Care Centres across the given Region.Responsible for Service Performance of entire Indirect Service Channel.Directly responsible for warranty management & Cost.Service performance & SLA management.Responsible for Service satisfaction scores, customer.

Palo Alto, CA, US

• Handling major services projects Of Hewlett Packard In Northern Region.
• Handling Major Multi Location Customers for Hewlett Packard, Which Includes Clients Like Income Tax dept., Bank Of Punjab, HSBC, Pepsi, Maruti, National Insurance Corporation, Allahabad Bank, Agilent Technologies, Bank.
• Taking care of 24x7 ISO products support.
• Managing all service activities for these clients, this includes managing partners, 3rd Party vendors, and scheduling the right person for servers and workstations, arranging parts & inventories etc.
• Coordination with Singapore, Canada & US offices for smooth flow of information and technical details.
• First hand contact point for all technical and non-technical Issues.