Rahul Bihany Email & Phone Number

Canada

Greater Toronto Area, Canada

Setting up and improving existing CRM processes for various Line of Business with the help of Salesforce Financial Service Cloud, Marketo and various in-house applications.

Toronto, Ontario, Canada

* Managed the Product Backlog of CRM features enhancement and process definition of Leads, Activities and Opportunities in Microsoft Dynamics CRM for an American multinational Financial Services company leading to significant improvement in CRM processes, customer satisfaction.* Enhanced the Customer Onboarding process for an American multinational consumer credit reporting agency headquartered in US by analysing, simplifying various Business Processes in Onboarding Lifecycle, managing stakeholder expectations, improving process efficiency, ensuring Data Integrity and customer success.* Consultant for one of the US's largest lending-exclusive financial company to speed up Time to Market for Marketing Campaign by analysing and cataloguing data attributes, data sources across channel interaction history - digital (web & transactions), direct mail, and emails & contact history.

* Managed a team for a CPG Global giant in the space of Consumer Insights involving concepts of Data Management with the help of Tools/Technologies such as Sprinklr, Power BI, Azure and Salesforce. Received great customer feedback leading to increased adoption and scope of work of around 2 Million US$.* Lead as a Senior Business Analyst for a (Ecommerce/Retail) User Experience Platform Rollout in new geography (APAC) for a Global premium household appliances MNC based out of UK in the area of OMS and CRM involving systems such as Salesforce, SAP Hybris and AEM leading to successful solution deployment and great feedback.

* Consultant on a Global MES (Manufacturing Execution System) Strategy and Roadmap project including a Business Case and Pilot sites Implementation for a US based global manufacturer of self-adhesive base materials. Received TCS “On the Spot Award” for 100% Customer Satisfaction Index. Net Benefit expected around 12 Million US$ globally (steady state projection).* Onsite Business Analyst for a Salesforce Implementation (Service Cloud/Experience Cloud/Sales Cloud) project for a US based Automotive Company in Brazil. The project resulted in a matured CRM process and improvement in CRM metrics.* Senior Analyst for a Genealogy and Notification Tool development for a Global Pharmaceutical Organization in Supply Chain Area by performing source system analysis, Data mapping, defining UI requirements leading to enhanced drug component visibility and tracking.* Data Analyst for a US based Automotive Company for Warranty Appointments Scheduled and Repair Status using various Data Analytics Tools like Salesforce Einstein Analytics and Power BI helping the CRM team to identify gaps and root cause for deferred vehicle repair execution.* Consultant on a Digital Strategy and Roadmap for a US based global manufacturing of self-adhesive base materials in APAC region including Proof of Concept/Demo IoT solutions.* Consultant on an Application Portfolio Rationalization Strategy & Roadmap for one of the largest engineering company. The project assessed the Application Landscape for Rationalization opportunity with an aim to reduce total cost of ownership, prepare for future etc.

Jamshedpur Area, India

Executing/Deploying Operations transformation initiatives like Lean Six Sigma, Manufacturing Excellence, WCQ, CI, TPM, Poka Yoke and Kaizen in Differential sub assembly Production Line.

Master Of Business Administration (M.B.A.), Operations Management

Bachelor Of Technology (Btech), Mechanical Engineering, 7.27

Activities and Societies: Society of Automotive Engineers. 1. Active Member of technical club “Society of Automotive Engineers” ISM.

Higher Secondary School, Science

Activities and Societies: Environmental Club, Chess Club, Cricket Club

High School, Science

Activities and Societies: Environmental Club, Cricket Club