Rahul Bir Singh Email & Phone Number

Delhi, India

New Delhi, Delhi, India

Driving an AI-enabled start-up. Announcement coming soon!

1. AyushPay : health-tech platform targeting preventive healthcare through a subscription based plan.Product, Tech, Tech hiring, Customer Experience, Post Sales Operations & Supply Partnerships2. Juleo Club : premium singles club for urban professionalsHelpdesk set up, operations processes, hiring3. RazorArt : Simple and intuitive text-to-AI technology specifically tailored to teaching use-cases. Business development, Product

- Built the strategy of the customer success team to help grow the revenue of the team by 6x in 15 months via cohort based targeted interventions- Implemented new client activation techniques, such as webinars, growth sessions, offline events andYouTube training programmes- Overhauled business operations and converted the Customer Experience team from a cost centre to a profit centre improving Rev / Sal multiple of 0.15x to 1.2x- Ideated and built Whatsapp-based communities and scaled them to 10k+ members in 6 months, allowing 10k long-tail clients to be managed by 2 people resulting in annual saving of INR 1 crore- Revamped Helpdesk operations and improved NPS from <15 to consistently 30+ & reduced costs by 50%- Drove FCR from 70% to 92% enabling quicker resolution times for customers and reduced inputs required from the team per ticket- Scaled a new re-selling initiative, which helped teachers resell content of other teachers via a global library, from INR 50k / month in Oct ‘21 to INR 40 L / month in Mar ‘23

- Manage end-to-end Customer Service operations- Design & implement processes to optimize customer interaction flows at all touch points, including app, web & social- Work with product on interventions to enhance customer experience- Work with product to build backend systems to improve process effiiency- Calculate and maintain NPS, CES, CSAT, etc and analyse its impact on CLT and take corrective actions

Delhi

- Increasing adoption of B2B products through product intervention- Efficiency of post sales process- B2B sales strategy- Managing end-to-end operations of customer lifecycle- Lead customer support vertical

- Leading product development for City Rail services across India. Launched innovative products in multiple cities- Leading Paytm Automatic - a subscription bill payment service, which has successfully reduced customer retention costs. - Helped grow Business With Paytm app to 2+ million downloads and 400k monthly active users, successfully over activating 60% of Paytm's active merchant base˗ Ran merchant lifecycle management programs to control and manage the merchant experience from app download to repeat usage through in-app marketing- Lead the UI/UX re-development of the Paytm For Business website˗ Run digital marketing campaigns for Paytm For Business

Noida Area, India

- Improving profitability through implementation of effective pricing strategies- Developing multiple elasticity models + conducting customer behavior analysis for various categories such as watches, eyewear, handbags, luggage and jewellery- Increasing category traffic through creation and execution of multiple campaigns on the app and website- Extensive GA driven data analysis and A/B testing- Funnel optimization across own media properties and marketing channels (Facebook, SEO and Affiliates) through new customer acquisition and repeat purchase interventions- Developed omni-channel partnerships for the business

Noida Area, India

- Worked with an IT partner to digitize a legacy business vertical – iSOURCe Updates. Achieved 30% y-o-y growth- Conceptualized and lead development of custom ERP and HRMS systems for the company- Led a team of five people managing various functions – digital media, direct marketing, business development- Designed marketing strategies for over 20 leading IT & Telecom partners to promote their events, products and services via direct channels such as phone, email and video chats.

- Raising funds for HelpAge India- Recruiting and training a fund raising team- Territory management and strategic sales planning- Running office level meetings and team building sessions

- Worked on client site in Riyadh, Saudi Arabia to improve the warehousing structure of a hospital chain- Built a financial model for a auto-loan company being setup in Saudi Arabia- Conducted research for private equity clients

Post Graduate Program In Management, Business Administration And Management, General

- ISB Merit List

Bachelor Of Business Studies, Business Administration And Management, General

- Students in Free Enterprise (now known as Enactus) - Founder - Dramatics Society - Football team