Ogt Engineer (Citrix)
Current
Anunta Technology Manage Service Limited
India
End users Troubleshooting: If I have received any incident from our team member then will first understand the user’s query. Then will check any changes has been done on Infra or users VM on that basis will start troubleshooting steps. If this issue persisting because of any changes then I’m reverting those changes and sharing information with Incident Management Team as well and providing permanent solution to end users with in a SLA time. Issues Type- Login issue, Outlook related issue… Show more End users Troubleshooting: If I have received any incident from our team member then will first understand the user’s query. Then will check any changes has been done on Infra or users VM on that basis will start troubleshooting steps. If this issue persisting because of any changes then I’m reverting those changes and sharing information with Incident Management Team as well and providing permanent solution to end users with in a SLA time. Issues Type- Login issue, Outlook related issue, Printer/Scanner, Applications, URL related issue etc. Show less