Rahul Chug Email & Phone Number

New Delhi Area, India

New Delhi Area, India

Interaction with guests to understand their specific requirements thereby achieved total customer satisfaction by providing quality service. I undertook initiatives to ensure adherence to safety regulations for the passengers. Ensured that the first aid kits and other emergency equipments are aboard and working in order. Also, provided safety briefing to the pilot & pursers before the flight & made sure of maintaining a safe atmosphere.Ensuring speedy resolution of queries and… Show more Interaction with guests to understand their specific requirements thereby achieved total customer satisfaction by providing quality service. I undertook initiatives to ensure adherence to safety regulations for the passengers. Ensured that the first aid kits and other emergency equipments are aboard and working in order. Also, provided safety briefing to the pilot & pursers before the flight & made sure of maintaining a safe atmosphere.Ensuring speedy resolution of queries and grievances to maximize client satisfaction levels.Responsible of inflight duty free as well. Played an important role in customer relationship management through effective guest relations & assistance. Also, guided and attended the passengers and instructed them to use the emergency kits during turbulence.Took initiatives to ensure adherence to safety regulations for the passengers. Show less

New Delhi Area, India

Managing room reservations, cash counter and maintained the check in / checkout register. Also, led efforts in scrutinizing customers’ documents as per the requirements & informed them about any discrepancies. Successfully entertained the guests, gave them complete details about their queries & tried to resolve their problems in the least possible time.Prepared various reports and managed information regarding accounts, detail of clients with their queries. Evaluated the feedback for… Show more Managing room reservations, cash counter and maintained the check in / checkout register. Also, led efforts in scrutinizing customers’ documents as per the requirements & informed them about any discrepancies. Successfully entertained the guests, gave them complete details about their queries & tried to resolve their problems in the least possible time.Prepared various reports and managed information regarding accounts, detail of clients with their queries. Evaluated the feedback for further changes/ improvisations.Forecasted trends in occupancy & budget for room sales. Also, developed/ implemented strategies for garnering larger market share, optimized sale of room’s inventory & maximized average room rate. I kept abreast of local, national and international best practices/trends in accommodations management. Successfully discharged duties across all the key departments of the hotel as well as looked after overall operations while ensuring flawless working.Handled the reporting system and prepared MIS reports for monitoring movement of key business indicators to facilitate decision making. Accountable for setting and achieving business targets within stipulated budget and time frame. Show less

. Worked under the process called NISSAN which was primarily into collection of dues from the customers of united states of america. . Was a part of pilot batch as a result got promoted to acting trainer/mentor. . Leading,mentoring and monitoring the performance of team member to ensure efficiency in process operations and meeting of individual and group targets. . Creating and sustaining a dynamic… Show more . Worked under the process called NISSAN which was primarily into collection of dues from the customers of united states of america. . Was a part of pilot batch as a result got promoted to acting trainer/mentor. . Leading,mentoring and monitoring the performance of team member to ensure efficiency in process operations and meeting of individual and group targets. . Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Show less