Currently working as Fraud Prevention Manager in Reliance Jio responsible for all the Automation Projects, Fraud Prevention Revenue Assurance and reporting.

Credit operations specialist, Responsible for analyzing credit data and financial statements to determine the degree of risk involved in extending credit or lending money to the end customers. Preparing daily-monthly reports, sharing with stakeholders, Lead various migration projects, performed UATs, provided training to more than 300 team members on Ms-Access for automating processes. Successfully completed various automation projects with high amount of man hour saving with accuracy.

Associate - Credit Functions, responsible for service request management, resolution, audit & provisioning of value added services. Coordination with cross functional teams.

Acted as a Team Coach for Airtel Back office operations, handling team of 40 agents by providing training to them on products also keeping tab on all back office work to ensure no revenue leakage.

Responsible for interacting with customers, resolving their queries & providing real time solutions. Managing daily In-Out cash flow of the store, Acted as key responsible person to activate-deactivate customers account as per management requirements. Sales of all postpaid & prepaid services for Airtel.