Rahul Deshmukh Email and Phone Number

Technical Support Engineer

• Extending high-end technical support on windows platforms and ensuring high customer satisfaction levels through solve their problems.• Taking care of backup kind of regular activities.• Installation windows updating patches role out activity.• Manage and Tagging all IT inventory with proper documentation.• Responsible for installation, maintenance and troubleshooting of network printers. Defining & managing queues, local and remote printer administration.• Installation of Modems & Internet, network in client side.• Provide clear and detailed descriptions of any problem identified that require escalation to the specialist support team.• Responsible for managing, wiring LAN and broadband connection at various client sides.• Responsibilities involve looking after various clients for any IT issues.

• Provided solution for various customer requirements on day to day basis.• Provide clear and detailed descriptions of any problem identified that require escalation to the specialist support team.• Responsible for identification of network problems and to solve issues by coordinating with Network team.• Installed and configured workstations/laptops while providing IT support to all end users to ensure efficient system usage.• Responsible for installation, maintenance and troubleshooting of network printers. Defining & managing queues, local and remote printer administration.• Trained & Assisted new engineers for proving L1 support at other branch location.• Utilized solid communication skills with senior officers or higher levels of management, by providing work reports of all daily activities.

Responsible for assembling, troubleshooting, maintaining desktops . • Responsible for installation & maintenance of different types of printer. • Co-ordinated with various vendors for repairing of system and peripherals. • Supported end users in problems with using desktop applications. • Performed installation, configuration and trouble shooting printers. • Performed software support such as software updates, configurations, software rebuilds and client installation. • Performed desktop application installation and configuration. • Resolved application queries and incidents.