Rahul Dev Email & Phone Number

Jaipur, Rajasthan, India

Sr. Associate Technology services, Change Management

Jaipur, Rajasthan, India

• I am responsible to call the leads provided to me and to convince the parents to book a free trial class for their kids with white hat junior.• Taking follow up and maintaining the database in CRM tool.• Working on daily target and performance basis.• Resolve customer complaints regarding sales and services. • Determine discount rates and special pricing plans.

Jaipur, Rajasthan, India

• Technical support to Adobe product users (Adobe Stock)• Solving account related queries through chat and voice support• Selling plan and promoting new offers.• Case management and escalation on daily basis.• Handling customers who were using applications of Adobe • Providing support via voice and chat to the customers • Resolving the issues in the field of Account management and technical support. • Managing the team to maintain their performance in terms of… Show more • Technical support to Adobe product users (Adobe Stock)• Solving account related queries through chat and voice support• Selling plan and promoting new offers.• Case management and escalation on daily basis.• Handling customers who were using applications of Adobe • Providing support via voice and chat to the customers • Resolving the issues in the field of Account management and technical support. • Managing the team to maintain their performance in terms of scores. • Supporting the Newcomers by the help of Process Knowledge along with Handling their cases and managing their real time chats and calls concerns Show less

Jaipur, Rajasthan, India

• Selling IT services and plans to potential customers• Providing technical assistant to paid customers via call and remote support.

Jaipur, Rajasthan, India

• Ticket booking for UK rail industry through trainline company.• Providing technical help to customers at kiosk machine.• Cancellation and refund related queries resolution.• Respond to telephone inquiries, providing quality service to customers about the UK Train Tickets, Price, Ticket Type with their Terms and Conditions. • Helping customer with web-support inquires like Refund, Change of Journey, Railcard etc and booking the tickets via call. • Suggesting the customer… Show more • Ticket booking for UK rail industry through trainline company.• Providing technical help to customers at kiosk machine.• Cancellation and refund related queries resolution.• Respond to telephone inquiries, providing quality service to customers about the UK Train Tickets, Price, Ticket Type with their Terms and Conditions. • Helping customer with web-support inquires like Refund, Change of Journey, Railcard etc and booking the tickets via call. • Suggesting the customer with best price of the train tickets according to their needs. • Strive for quick complaint resolution- commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. • Solving customer payments issues by raising a ticket to Trainline Frauds and Payments team. • Ensured customer were satisfied with every part of their queries and send a feedback form survey. • Answer and direct 40+ calls daily, with goals including Sales/ Web-support, managing customer accounts, responding to service queries and cancelling accounts. • Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management Show less