Professional Journey: 25+ Years of Technology Leadership & Innovation-Professional Summary :With over 25 years of experience in the technology sector, I am a visionary leader who has consistently driven innovation and operational excellence across telecommunications, healthcare, and broadband industries. My expertise lies in crafting and implementing strategic technology solutions, with a particular focus on AI/ML integration, network infrastructure optimisation, and digital transformation initiatives.-Professional Philosophy :Throughout my career, I have demonstrated a unique ability to bridge the gap between technical capabilities and business objectives, leading cross-functional teams to deliver impactful results that drive both growth and operational efficiency.My approach combines strategic thinking with hands-on technical expertise, allowing me to bridge the gap between vision and execution. I believe in the power of technology to transform businesses and improve operational efficiency, always keeping the end-user experience at the forefront of decision-making.-Professional Experience :1. Strategic Advisory & Consulting Leadership (April 2023 - Present) - Self Employed 2. Chief of AIops - Aprecomm Pvt Ltd (March 2022 - April 2023)Led the company's AI operations and strategy implementation, focusing on network optimisation and customer experience enhancement:3. Independent Technology & Strategic Consultant (October 2018 - February 2022)Provided strategic technology consulting services to multiple telecommunications and ISP companies across India, delivering transformative solutions and operational improvements.Key Consulting Engagements:-GTPL Hathway -Excitel Broadband -Netplus- Horizon Broadband -OVT4. Head of Technical & Strategies-Broadband - DEN Networks Ltd (October 2008 - March 2018)5. Assistant General Manager, Network Operations - Hathway Cable & Datacom Ltd (October 2000 - October 2008)
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Chief Strategy OfficerIsaac LuxeDelhi, India
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Strategic ConsultantRaultech May 2023 - PresentDelhi, IndiaTransforming Industry ExperienceBridging 25 years of ISP excellence with innovative solutions for hospitality and retail1. Current FocusHospitality & Retail• Operational efficiency optimisation• Customer experience enhancement• Employee performance improvement• Process automation integration2. Current Advisory Roles : 2.1 OVT ( OEM – Manufacturer )Chief Product ConsultantLeading product portfolio development for FTTH Networks• Guided ONT product portfolio development• Defined product design specifications• Aligned customer requirements for customisations• Achieved successful deployment across major ISPs within six months2.2 Netro Networks ( System Integrator )Chief Strategic ConsultantStrategic partnership with major OEMs like Nokia, Huawei, and Juniper• Prepare solutions for ISPs' new and upgrade projects• Develop strategies for product and solution pitching• Provide strategic direction for organizational growth• Partner with major OEMs for comprehensive solutions2.3 Isaac Luxe ( Cosmetology & Dermatology Service Provider )Chief Strategic ConsultantDriving automation in Cosmetology & Dermatology Chain• Lead workflow automation initiatives• Establish Gen-AI platform for treatment management• Develop actionable chatbot solutions• Enhance patient engagement and operational efficiency3 Core ExpertiseAI/ML StrategyExpert in implementing AI solutions for operational optimization and enhanced customer experience-Gen-AI Solutions-Workflow Automation-Customer Experience Enhancement-Network Infrastructure-Seasoned professional in network infrastructure and technology deployment-FTTH Networks-Product Design-System Integration-OEM Partnerships-Strategic Leadership-Visionary leader driving innovation and growth across multiple sectors-Technology Strategy-Product Strategy
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Chief Of AiopsAprecomm Mar 2022 - Apr 2023IndiaCreating Autonomous Networks that provides the service lifecycle on demand for Service Providers with minimal or no human intervention. Building Predictive analysis for automated remediation to prevent issues before it impacts the users as most of the Service providers are using the conventional monitoring tools which collects metrics and raise alerts creating Smart customer engagement by using business intelligence data to improve customer experience including automatic remediation of breakdowns and complaints. Building Solution to empower the IT/ NOC team / Customer Care teams with the tools & intelligence to add more value and operational flexibility in building the best performing networks -
Founder & CtoNetwork Magic Consulting Apr 2018 - Jan 2022New Delhi Area, IndiaAbout Company:• Network Magic’s portfolio features industry solutions for diverse IT verticals such as Network Operations, Network Planning along with NNOC, Strategy Management in Broadband, IT Consulting, Creating NOC services to support multiple domains across IT functionality, IT integration, Enterprise partnership, and Business acumen systems. • Created a shared NOC services to support Internet Service Providers (ISP’s) & ITSE companies with tools and people skillset for Planning, Designing, Managing and operating the Network Infra from core to access with 24*7 Technical Services for Proactive & Reactive maintenance /troubleshooting with Realtime monitoring and alerting of Internet/Intranet networks from Core-Gateway to Access.• Created a LAB to reproduce more than 200 cases related to complex issues being faced with customers and networks at all level from Core /Distribution (MPLS-L2)/Access-FTTH/WIFI Domain & IOT services.• Involved in Development of Applications with multiple professionals across the globe for building the Intelligent Fiber& IOT Networks.• Currently Partnered with 20+ ISP by Offering Managed Services ranging from Planning, Managing and building technology invocations at multiple levels.Key Area of Focus: • Formed an Organization with an objective to build a Technology & Service Eco-System for ISP’s / Telco’s & ITES Companies.•Drive innovation in full-stack for relentlessly improving performance and scalability•Onboarding & Grooming the Talents, IT professionals to lead the Technology initiatives•Innovate the company's product offering in partnership with multiple partners.•Own the technology strategy to support business growth, new launches, and features development•Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the Performance of the organization
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Head-Broadband Network OperationsDen Networks Limited Oct 2008 - Mar 2018New Delhi Area, IndiaDetermine and formulate strategies and set the overall direction of the organisation for Broadband operations, technologies and roll outs working in close coordination with Cisco/ALU/Huawei on building back end and access networks and with Wipro for system Integration (BSS/OSS).Leading a central intelligence centre(NNOC+DC) for governing the entire broadband operations with an alignment of 24*7 team with focus on network/system maintenance , learnings and sorting out new challenges,new service development & implementations ,proactive/reactive monitoring & reporting using multiple dashboards , Alerting the respective teams in case of failures ,governing the SLA’s of internal networks and with product vendors,Telecoms, and third party integrators.Preparing and building Broadband projects agnostic to access technologies.Responsible for creating, driving and closure of Solutions and Consulting opportunities in the video & Data portfolio.Rolling out Broadband networks in new areas by taking in account the infrastructure requirement, cost of rollout, IRR, and payback.Instrumental in setting the processing for NNOC/SOC operations, network roll outs, Operation/maintenance and SD/SA.Heavily involved in designing and deployments of DOCSIS 2.0, DOCSIS 3.0, Metro Ethernet and FTTH networks.Delivering technical presentations and get involved as a specialist in actual implementation of video and data solutions.Pro actively involved in setting up the Data Center, Distributed ISP backbone, Access network solutions, Vendor Management and Project Planning.Managing and getting involved in Test Lab for Test strategies, Test process assessment and definition, documentation and also test execution during POC engagement.Responsible for defining policies and preparing data in accordance with regulatory bodies (DOT, TRAI etc). Oversee resource planning and assist in sizing work. -
Regional Manager-Network OperationsHathway Cable & Datacom Ltd 2000 - 2008•Leading the Technology division, Network Operations, Technical Support, and project Management for North India. Since last two years I have focused in more depth on Pre-sales assignments, roll out of new products & services.•Responsible for Managing 35 to 40 ISP Pop’s Across North India and a centralised NOC at DELHI. •Keeping track of new technological trends/innovations and incorporating the same.•Level 3 Support and On Escalation point of Contact for major customers •Manage, Audit, Administer and troubleshoot all NOC supported routers ,switches and Firewalls.•Perform change and configuration management on the supported NOC devices.•Anticipate potential problems and proactively give suggestions to customers in areas like process adherence, technology up gradation/ optimization, better service delivery•Generalist expert in all aspects of information technology including program and project management, Broadband applications design & implementation, infrastructure development, collaboration, change management, mission-critical system selection, and large scale project and business initiative execution.•Managing the delivery of large integrated solutions to an external customer, or in support of a major enterprise-wide program, often involving multi-function and multi-vendor efforts. •Ensure customer satisfaction by responding to all escalations regarding project deliverables. •Review Project performance with the customer periodically during on-going phase. •Perform dependency analysis and work on contingency planning to achieve project time lines.•Communication to all the stake holders in the project.•Manage Issue & Risk Management during project execution.•Documentation & effective Data Management -
Network SpecialistInternational Society For Krishna Consesneous (Iskon) Jun 1998 - Sep 2000•Implementation and support of Cisco, Nortel integrated voice and data networks.•Implementation & support for 40 to 60 desks Network based on windows NT , windows 2000,Linux , Exchange Server, Motorola & Cisco Routers •Network Security using Cisco products.
Rahul Dhar Education Details
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Jammu University -
Information Technology
Frequently Asked Questions about Rahul Dhar
What company does Rahul Dhar work for?
Rahul Dhar works for Isaac Luxe
What is Rahul Dhar's role at the current company?
Rahul Dhar's current role is Chief Strategy Officer.
What schools did Rahul Dhar attend?
Rahul Dhar attended Jammu University, Sikkim Manipal University Of Health, Medical And Technological Sciences.
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Consultant - Consumer Insights/Ux/ Mi To Smes & Congo Like Aditya Birla Group | Ex-Ipsos, Kantar Tns, Millward Brown, Cmi Intex , Pidilite Visiting Management Faculty - Lancaster University, Ymca, Fiib, Ibs IcfaiGurugram2ipsos.com, gmail.com -
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Rahul Dhar
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