Rahul Dongre Email and Phone Number

Core Team Member - Project CUBEProject Description:Project to chart a new course of action for BPCL by leveraging existing resources to manifold multiply the business performance• Create a singular view of the organisation for the end customer and create a 360 degree view of the customer across the organisation.• Optimise energy demand management for BPCL• Organisation integration and restructuring for collaboration o Horizontal integration across the… Show more Core Team Member - Project CUBEProject Description:Project to chart a new course of action for BPCL by leveraging existing resources to manifold multiply the business performance• Create a singular view of the organisation for the end customer and create a 360 degree view of the customer across the organisation.• Optimise energy demand management for BPCL• Organisation integration and restructuring for collaboration o Horizontal integration across the verticals o Design and establish processes and to drive change across the organisation• Design and implementation of CRM across the organisation• Design the analytical skill roadmap blueprint for BPCL Show less

Managed Marketing, Analytics, Payment Solutions, Operations and Customer Service for the country’s largest Smart Card based Customer Loyalty Program – PetroBonus and SmartFleet with a customer base of 2 million and an annual turn over of more than 140 Billion INR (2.84 Billion USD).Hands on experience in conceptualization of a new Multi Party Coalition Program and migration of customer base from stand alone loyalty program to a new Multi Party Coalition Program. Worked closely with the… Show more Managed Marketing, Analytics, Payment Solutions, Operations and Customer Service for the country’s largest Smart Card based Customer Loyalty Program – PetroBonus and SmartFleet with a customer base of 2 million and an annual turn over of more than 140 Billion INR (2.84 Billion USD).Hands on experience in conceptualization of a new Multi Party Coalition Program and migration of customer base from stand alone loyalty program to a new Multi Party Coalition Program. Worked closely with the leading global firms in coalition loyalty programs (Groupe Aeroplan and LoyaltyOne)Business Plan Design:Design Business Plan for the Loyalty Program based on various parameters like Sale, Conversion, Penetration, Enrollment and Activation. Planning is done taking into account market potential, expected market trends, historical performance and budget.Alliance management with HDFC Bank worth INR 25 Billion pa (507 Million USD), Amway and Fame CinemasNew Program Design:Developed a new program to cater to the requirements of corporate - PetroBonus Corporate (A Platform to dynamically allocate fuel funds for employees and control funds to maximise working capital utilisation)Payment Solutions:Cash Management System for fleet operators, Payment channels from bank account to loyalty account, Credit solutions in collaboration with banks and NBFC’s Developed a bank agnostic switchExperience in Financial Inclusion ProjectsOperations & Customer Service:Cards Issuance, Terminal Management, Host Management and Call Centre Management for the Loyalty Program. Show less