Worked on Transformation of Work ows to Flow Designer for various Clients.Worked on Code Migration across various Instances.Worked on Outbound Integration to send and receive data from Target System through Rest API explorer.Developing a CSM Module for a client to manage Case in service-now through inbound Email Actions.

Development, Implementation and delivery of ITSM modules on a brand new ServiceNow Instance.Worked on Agile Module for the Sprint stories.Customization in accordance with the Sprint provided by the client.Worked on Mail Scripts, events and Noti cations.Development of ITSM modules and ows according to client needs.Worked with work ows, ow designer, scheduled jobs, Business Rules, Email noti cations and events.Worked on ITSM modules like incident, problem, change management, and service catalog.Experience in creating Record Producers and Catalog Items.Developed a Brand new Service Portal according to client’s needs with custom widgets and pages.

Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Production Categorizations, and Templates.Responsible for preparing design level, program-level and user-level documentation.Worked in Upgrade Project to test all the functionalities in different Modules.