I am a ServiceNow Developer with a master's degree in computer science and over 8 years of IT industry experience. Currently, I work at Early Warning®, a leading provider of innovative payment and risk solutions, where I manage the enterprise configuration management database (CMDB) and identify and map business services using ServiceNow.My expertise encompasses ServiceNow ITSM, ITOM, ITBM, CMDB, SecOps, GRC, HRSD, CSM, and FSM modules. I specialize in ServiceNow implementation, customization, integration, and automation. Throughout my career, I have successfully delivered multiple ServiceNow projects for various customers, addressing diverse IT service management and operations needs, including incident, problem, change, service catalog, discovery, service mapping, event management, orchestration, and cloud management.I am proficient in creating, executing, and maintaining automated tests using the Automated Test Framework (ATF) tool in ServiceNow. Additionally, I have strong skills in Java, data analytics, and networking. My mission is to leverage my ServiceNow and IT service management expertise to deliver value-added solutions that enhance efficiency, reliability, and security for my clients and stakeholders.